[Hiring] Service Center Associate @Sedgwick

Role Description

To expedite the Customer Service claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.

• Assigns new claims to the appropriate claims handler.
• Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the claims management system.
• Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status.
• Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.
• Participates in and maintains a quality service culture within the Customer Service Team.
• Attendance during scheduled work hours is required.

Qualifications

• High school diploma or GED required.
• One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred.
• Excellent oral and written communication.
• PC literate, including Microsoft Office products.
• Good customer service skills.
• Strong organizational skills.
• Good interpersonal skills.
• Ability to work in a team environment.
• Ability to meet or exceed Performance Competencies.

Requirements

• Clear and conceptual thinking ability.
• Excellent judgment and discretion.
• Ability to handle work-related stress.
• Ability to handle multiple priorities simultaneously.
• Ability to meet deadlines.
• Computer keyboarding, travel as required.
• Hearing, vision and talking.

Benefits

• Certified as a Great Place to Work®.
• Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies.
• Fortune Best Workplaces in Financial Services & Insurance.