[Hiring] SEO Customer Success @GrowthX AI

Role Description

This role involves owning the most critical phase of the customer lifecycle: turning new customers into confident, long-term partners who see real growth and choose to expand with us.

• Own customer onboarding through early delivery and conversion to long-term contracts.
• Lead customer strategy across SEO, content, and AI visibility with a clear focus on outcomes.
• Run weekly or bi-weekly customer meetings and manage all day-to-day communication.
• Translate performance metrics (traffic, rankings, AI visibility, conversions) into clear business impact.
• Partner with editors and specialists to ensure high-quality, on-time execution.
• Remove blockers quickly and step in directly when execution needs hands-on leadership.
• Identify renewal and expansion opportunities and advance those conversations in partnership with Account Directors.
• Share learnings and patterns back with the team to improve playbooks and delivery at scale.
• Operate effectively in a fast-paced, high-ambiguity environment where priorities evolve and speed matters.

Qualifications

• 4–7 years of experience in customer success, engagement management, account strategy, consulting, or agency delivery.
• Strong background in SEO, content strategy, and performance-driven marketing.
• Proven experience owning customer relationships and driving renewals or expansions.
• Experience working with growth-stage or enterprise marketing teams.
• Ability to manage multiple accounts and priorities without sacrificing quality.

Requirements

• Deeply accountable for customer outcomes and momentum.
• Consultative, confident, and credible with senior marketing leaders.
• Hands-on — able to do the work, not just manage it.
• Commercially minded and comfortable advancing conversion conversations.
• Highly organized, responsive, and proactive.
• Comfortable working autonomously in a distributed team, with strong judgment about when to escalate or collaborate.
• Curious and experienced with AI tools, automation, and modern content systems.
• Energized by fast-moving environments and building while doing.

Benefits

• 🌍 Fully Remote Work: Work from anywhere—your productivity, your space! We do require an overlap with 8am to 12pm PT. We help set up your work environment to enable your best work. Minimal meetings and async communication for deep focus.
• 🏖 Ample Time Off: Enablement for you to recognize your countries holidays. We encourage you to take the time you need to recharge!
• 📚 Professional Growth: We’re an AI forward culture and work environment - Learn all things AI! Access to training, workshops & mentorship programs. Support for external conferences & industry events.
• 🤝 Collaborative Culture: Open communication & feedback-driven environment. Clear, concise communication is key to our success.

Company Description

At GrowthX, we’re building the modern growth engine for marketing teams. Since launching in 2024, we've grown from concept to eight-figure annual revenue. To date, we've raised a $12M Series A led by Madrona Venture Group and we partner with 60+ companies ranging from high-growth startups to industry leaders.