[Hiring] Senior Technical Success Manager @Zscaler

Role Description

We are looking for a Sr. Technical Success Manager (TSM) to join our team to support a portfolio of accounts across the East Coast and Central territory, with a focus on US-based healthcare customers. This is a Remote (Eastern Time Zone) role, reporting to the Manager of Technical Success Management in the Customer Success organization. At Zscaler, Customer Success is a global, customer-obsessed team that delivers high-impact experiences from initial deployment through the full customer lifecycle. We combine deep technical expertise, data-driven insights, and hands-on partnership to ensure customers achieve their goals and unlock the full value of the Zscaler platform.

Qualifications

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving.
• 5+ years in customer-facing technical roles combining hands-on technical expertise with account management responsibility.
• Working knowledge of HIPAA and the security and compliance requirements governing US healthcare customers.
• Solid grasp of core networking protocols (HTTP, HTTPS, DNS, SMTP, FTP) and hands-on troubleshooting experience with tools such as Ping, Traceroute, MTR, and Wireshark across Linux, Unix, or Windows environments.
• Familiarity with cloud security technologies including SASE, SSE, ZTNA, ZIA, and ZPA in a post-sales or advisory capacity.
• Knowledge of enterprise infrastructure and authentication protocols including SAML, LDAP, and OAuth.

Requirements

• Drive adoption and value realization by aligning Zscaler solutions to customer business goals, tracking adoption milestones, and monitoring health metrics.
• Own customer relationships through regular business reviews (QBRs/EBRs) with technical stakeholders and executive sponsors.
• Proactively manage risk by identifying early warning signals and developing mitigation plans to protect retention and renewal outcomes.
• Support regulated healthcare customers by navigating HIPAA compliance and operational security standards.
• Enable and educate customers on feature adoption, best-practice rollouts, and new capabilities while contributing to internal and customer-facing knowledge bases.

Benefits

• Various health plans.
• Time off plans for vacation and sick time.
• Parental leave options.
• Retirement options.
• Education reimbursement.
• In-office perks, and more!