[Hiring] Senior Technical Solutions Manager @DeepIntent

Role Description

DeepIntent is hiring a Sr Technical Solutions Manager to support our Helix product suite and lead the post-sale technical relationship for our analytics and data platforms across agency partners. This role is focused on onboarding, enablement, and ongoing client support, ensuring customers successfully adopt and operationalize DeepIntent’s solutions.

• Own the day-to-day post-sale experience, working closely with clients to onboard, train, troubleshoot, and optimize their use of analytics and data products.
• Partner cross-functionally with Product, Engineering and Client Success to deliver a seamless client experience and drive long-term value.
• Own post-sale client communication and day-to-day account management for enterprise pharma and healthcare agency clients.
• Lead onboarding and training for analytics and data platform solutions.
• Provide hands-on support to clients, ensuring successful setup, adoption, and ongoing usage.
• Act as the primary point of contact for client questions, troubleshooting, and issue resolution.
• Develop deep product expertise and guide clients on best practices and workflows.
• Monitor account health, usage, and performance, proactively identifying areas for improvement.
• Maintain accurate account documentation and activity tracking in internal systems.
• Partner with Sales, Client Success, Product, and Engineering to ensure a cohesive client experience.
• Translate client feedback into actionable insights to improve products and processes.
• Identify opportunities for account growth and support renewal conversations with technical expertise.
• Contribute to building scalable processes, documentation, and best practices.

Qualifications

• 6+ years of experience in technical, client-facing roles such as Technical Account Management, Solutions Engineer or Customer Success.
• Proven experience owning post-sale relationships, including onboarding, training, and ongoing client support.
• Experience in the healthcare industry, with knowledge of HIPAA and data governance.
• Proficiency in SQL for data querying, validation, and analysis.
• Ability to troubleshoot technical issues and collaborate effectively with Engineering.
• Excellent communication skills, with the ability to explain complex concepts to both technical and non-technical audiences.
• Highly organized with strong attention to detail and the ability to manage multiple accounts and priorities.
• Experience working with healthcare datasets (e.g., medical or pharmacy claims) and/or media and advertising data.
• Familiarity with pharmaceutical marketing use cases, including measurement and outcomes reporting.

Benefits

• Competitive base salary plus performance-based bonus or commission.
• Comprehensive medical, dental, and vision insurance.
• 401K match program.
• Unlimited PTO policy and paid holidays.
• Remote friendly culture with flexible work options.
• Career development and advanced education support.
• WFH and internet stipends.
• Many more perks and benefits.