[Hiring] Senior Technical Services Representative @Clearwater Paper Corporation

Role Description

The Sr Technical Services Representative facilitates communications between customers and mill operations to improve customer value through products that consistently meet or exceed customer expectations.

• Plan trials for new product development; coordinate with operations, sales, and customers.
• Analyse/troubleshoot conversion of Clearwater paperboard at customers’ locations.
• Work with customers and internally to drive waste from processes to build customer loyalty.
• Prepare and present written and oral sales presentations to customer decision-makers.
• Assess customer accounts for opportunities to improve quality, service, cost to serve, and efficiency.
• Assist customers in implementing lean manufacturing/continuous improvement methodologies.
• Facilitate Kaizens to aid customers with improvement initiatives.
• Plan and implement customer manufacturing assessments to improve efficiency and profitability.
• Conduct pro-active customer calls to build relationships and understand customer processes.
• Identify barriers impacting customer retention; communicate concerns and recommendations.
• Create options for addressing problems and opportunities to achieve desired outcomes.
• Evaluate business opportunities with the greatest potential for positive results.
• Assist with complaint investigations at customer operations or at the mill.
• Act as customer advocate at the mill to understand customer needs.
• Participate in product development or new product trials.
• Provide guidance to customers and internal operations through training and mentoring.
• Maintain regular communication with mill personnel on technical/customer issues.
• Represent the “voice of the customer” back to the business.

Qualifications

• Bachelor’s degree in industrial management, engineering, or related field preferred.
• Minimum seven (7) years of Technical/Sales experience required.
• Advanced knowledge of SBS folding carton and/or Food Service is required.
• Cup experience preferred.
• Exceptional communication skills (written and verbal).
• Excellent problem-solving and decision-making skills.
• Proficient in Microsoft Excel, Word, and PowerPoint at an intermediate level.
• Demonstrated ability to create/design new business processes and procedures.
• Excellent troubleshooting, organization, and planning skills.
• Ability to participate in workshops, seminars, and courses for personal growth.

Requirements

• Frequent air and automobile travel.
• Foreign travel with extended airtime.
• Personal protective equipment required in mill/manufacturing environments.
• Some physical exertion required (lifting, bending, carrying suitcases, etc.).
• Clearwater Paper will not offer sponsorship for employment-based visa status.
• All applicants must be currently authorized to work in the United States on a full-time basis.

Company Description

Clearwater Paper stands out as a premier independent supplier of paperboard packaging products to North American converters. Corporate Headquarters is in Spokane, Washington, supporting operations while creating a thriving environment for employees and customers.

If you are based out of Spokane, you’ll enjoy our collaborative office space, regular team and community events, and a city known for its natural beauty and outdoor recreation.

For our remote employees, we work well across multiple time zones, respecting schedules and setting up opportunities for you to get to know co-workers and see our operations firsthand.