[Hiring] Senior Technical Service Representative @Kurita America

Role Description

As a Senior Technical Service Representative, you represent the company and provide a valuable service to our customers. It is important that you perform the functions of your job in a safe and professional manner.

• Complete work assignments and service accounts according to previous contracts and commitments.
• Conduct in-plant water sampling, analyses, and reporting of results.
• Collect operating data on equipment and maintain/monitor the chemical feed program.
• Complete specialized studies and communicate effectively with Sales Reps, Customers, and internal employees.
• Support Sales Force where assigned.
• Participate in the field training program, acquiring all assigned technical and mechanical knowledge.
• Develop customer and prospect rapport and goodwill.
• Learn the customers’ and prospects’ operations and become a producing member of the company sales and service team.

Qualifications

• Technical Degree or Minimum 2 Years Sales or Technical Experience
• CDL license preferred
• “In-House” Training as needed to meet objectives
• Field Training with other reps to meet objectives
• Strong communication skills
• Continued training to meet objectives
• Mechanical aptitude, familiarity with electrical and plumbing basics related to feed and control equipment.
• Must have a Class B license and ability to either drive a company car or be on the Kurita America Inc. FAVR program

Requirements

• Maintain current customer base
• Service accounts per direction of assigned Sales Reps
• Improve technical and market knowledge
• Complete call reports, service reports, and business reviews as required
• Work with assigned sales representative to complete and update contract agreements and work sheets, submit to CSR’s and accounting as required
• Maintain a high standard of service and customer satisfaction so that no customer complaints originate as the result of poor customer service
• Performance of other duties as assigned

Benefits

• Compensation: $70,000 - $80,000 plus bonus
• Travel: 80 to 100% in Territory with company vehicle