[Hiring] Senior Technical Customer Success Manager @Anaconda, Inc.

Role Description

The Customer Success team at Anaconda is the primary relationship layer between our platform and the enterprise organizations that depend on it. As a Senior Technical Customer Success Manager, you own a portfolio of strategic enterprise accounts and operate as the voice of the customer across the organization.

• Own a portfolio of enterprise accounts.
• Build deep relationships across complex organizations (from data scientists and platform engineers to IT architects, security leads, and C-suite stakeholders).
• Accelerate onboarding and initial adoption.
• Guide customers through first-use milestones: environment setup, CVE policy configuration, private repo and channel tokenization, and initial workflow adoption.
• Identify and resolve technical blockers before they threaten time-to-value.
• Drive ongoing usage health and consumption.
• Monitor seat utilization, package and channel usage, and admin portal signals.
• Proactively engage the AE when usage patterns suggest expansion opportunity or churn risk.
• Arrive at every customer interaction with a prepared point of view.
• Draw on product usage data, health scores, and technical signals to drive conversations forward.
• Own the technical inputs to account health scoring.
• Surface risk early and coordinate mitigation plans with the RM, Support, and FDE.
• Act as the voice of the customer to Product and Engineering.
• Channel technical requirements, competitive intelligence, and enhancement requests.
• Build the technical narrative for QBRs and executive engagement.
• Support renewal and expansion.
• Use AI as a force multiplier.
• Contribute to playbook development and team infrastructure.
• Mentor and coach less experienced team members.
• Operate within a Go-To-Market pod.

Qualifications

• 6+ years in a technical customer-facing role.
• Understanding of enterprise security and governance concepts relevant to Anaconda.
• Experience with data science, ML, or developer tooling platforms.
• Ability to read logs and error output to triage technical issues.
• Proven ability to build relationships across complex organizations.
• Familiarity with adjacent and competitive tooling.
• Project management skills to coordinate multi-stakeholder technical engagements.
• Strong verbal and written communication across all levels of an organization.
• AI fluency in daily work.
• Bachelor's degree in a technical field or equivalent practical experience.

Requirements

• Experience at a high-growth or early-stage company.
• Working fluency in Python packaging and environment management.
• Deep familiarity with open-source ecosystems.
• A history of contributing to team infrastructure.
• Experience in a high-growth, open-source, or data science-oriented company.
• AI-enabled workflow contributions.
• Embodiment of company values and behaviors.

Benefits

• Flexible Vacation Policy.
• Medical, Dental, and Vision Insurance.
• Short Term and Long Term Disability.
• Paid Parental Leave.
• Monthly Wellness Stipend.
• Employee Assistance Program and Mental Health Resources.