[Hiring] Senior Technical Customer Success Manager @ServiceNow

Role Description

The Senior Customer Success Manager is responsible for the end-to-end success of a defined portfolio of enterprise customers. This role carries direct accountability for customer outcomes, including:

• Executive alignment
• Realized business value
• Platform adoption
• Renewal readiness
• Expansion identification

Operating with extreme ownership, this role brings structure to complex environments, drives measurable results, and orchestrates internal resources without requiring direction. This is a leadership-caliber individual contributor role, deployed against a limited number of accounts to enable deeper executive engagement and measurable customer outcomes.

Qualifications

• 8+ years managing complex enterprise customers within Identity Access Management (IAM)
• Experience within Identity Governance & Administration (IGA) is strongly preferred
• Background in Cybersecurity is a requirement of the role
• Demonstrated ownership of large, multi-threaded accounts with executive visibility
• Proven experience driving renewals, expansion, and long-term customer value
• Strong business and financial acumen with the ability to connect adoption to ROI
• Executive-level communication skills and presence
• Comfortable operating in ambiguous, high-stakes environments
• Track record of proactively identifying risk and driving resolution

Requirements

• Experience supporting identity, security, governance, or other mission-critical enterprise platforms is required.
• Relevant exposure may include:
• Identity Governance & Administration
• Privileged Access Management
• Access certifications / User Access Reviews
• Compliance initiatives (SOX, ISO, NIST, SOC 2)
• Zero Trust programs
• Security transformation efforts

Benefits

• Work personas (flexible, remote, or required in office) are assigned based on the nature of work and location.

Company Description

Veza is the pioneer in identity security, purpose-built to answer the fundamental question enterprises face: who can and should take what action on what data. Veza's Access Graph platform maps an organization's entire identity ecosystem across users, groups, roles, policies, permissions, and resources providing deep visibility and control over human, non-human, and agentic identities across SaaS, cloud, on-prem, and custom applications.

Founded in 2020 and headquartered in Redwood City, California, Veza is now part of the ServiceNow family, with the acquisition closing in March 2026. The combination brings together Veza's AI-native Access Graph with ServiceNow's AI Control Tower and agentic workflows, enabling organizations to enforce end-to-end identity security rooted in the principle of least privilege across applications, data, cloud environments, and AI agents.