[Hiring] Senior Staff Engineer, Escalation Support Engineering @Celestica International LP

Role Description

This is an exciting opportunity in Celestica’s Hardware Platform Solutions (HPS) to make a positive impact and be part of a rapid business growth in a dynamic environment. This individual contributor reports to the Customer Experience (CX) organization and will be empowered and responsible for troubleshooting and resolving customer technical issues arising from Customers' networking (primarily in Switching and Network Security), storages, servers software with a focus on SONiC related issues. The role is a technically hands-on one.

• Engages with customers to understand their topology and provides suggestions, answers questions, and reviews configurations.
• Troubleshoots issues and participates in pre-sales activities, assisting Celestica’s Sales Engineers and Business Development teams.
• Expected to have a complete understanding of networking protocols that are common in Data Center, Enterprise, and Campus scenarios.
• Authors Application Notes or Field Alerts for consumption by the customers.
• Must be highly experienced in troubleshooting a wide array of network-related issues.
• Must have an understanding of switch and router architecture.
• Travel requirements may be up to 10% of the time.

Qualifications

• Experience on SONiC network operating system and FRR stack is required.
• Experience in designing, configuring, troubleshooting, optimizing network hardware, topologies, and deployments (DC/Enterprise/Campus) is required.
• Deep understanding of networking concepts, architecture, topology, and network protocols including but not limited to BGP, OSPF, ISIS, VXLAN, EVPN, IGMP, DHCP, BFD, VRF, Authentication (RADIUS/TACACS), Network Management protocols, NAT, Multicast, QoS (RoCE/DSCP), ACL, ZTP, Telemetry, Monitoring/Analytics is required.
• Deep understanding of Switching/Network Security/Routing hardware architecture is required.
• Proficiency in Linux is required.
• Experience in scripting languages like Python is a major plus.
• Must have direct customer interface experience.
• Must have experience in writing technical documentation (e.g., Application Notes, FAQs, Installation Guides, User manual, Troubleshooting Guides).
• Ability to travel up to 10% of the time (both domestic and international).
• Ability to work on a rotation basis on weekends, holidays, and during off business hours to coincide with North America and Europe working hours is required.

Requirements

• 10 to 14 years of experience.
• Bachelor degree or consideration of an equivalent combination of education and experience.
• Educational Requirements may vary by Geography.

Company Description

Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in various sectors to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform, and supply chain solutions, Celestica brings global expertise and insight at every stage of product development.

• Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe, and Asia.
• We imagine, develop, and deliver a better future with our customers.