[Hiring] Senior Specialist, Customer Care Credit Card @First National Bank

Role Description

At FNBO, our employees are the heart of our story—and we’re committed to their success! Are you ready to take your career to the next level? We're on the lookout for talented individuals like you to join our incredible team at FNBO!

Our next class is scheduled to start on Monday, May 11, 2026. You MUST be able to train 9:00am to 6:00pm CST for the first 7 weeks on-site at the Omaha NE Tower, Kearney, NE Branch, Yankton SD Branch or Greeley CO Branch. 100% attendance required, time off requests will not be granted during the training period.

Starting Monday, June 29, 2026, you will then transition into your solidified shift/schedule and work remotely from home. You would transition into one of the schedules below:

• M T W (9a - 730pm) ; Sa Su (9am - 2pm)
• M T W (9a - 730pm) ; Sa Su (2pm - 7pm)
• M T _ R (9a - 730pm) ; F Sa _ (2pm - 7pm)
• M T W R F (1030am - 700pm)
• M T W R F (230pm - 1100pm)

We also have Full-Time FLEX schedules available after 7 weeks of PAID on-site training (June 29, 2026). You will have the opportunity to select your own schedule from available shifts between 7:00 AM and 10:00 PM CST, Monday through Sunday each week. Schedules are chosen four weeks in advance, with a minimum commitment of 40 hours per week (Full-Time).

Incumbents in this role MUST reside within a 70-mile radius of the FNBO Omaha, NE Tower:

• 1601 Dodge Street Omaha, NE 68102
• 2223 2nd Avenue Kearney, NE 68847
• 332 Broadway Ave Yankton, SD 57078
• 1701 23rd Ave Greeley, CO 80634

Benefits eligibility for all employees begins the 1st of the month following your start date! (June 1, 2026)

Compensation: $21.00 Per Hour + 10% shift differential for any shift that starts at 1:30pm or later (your local time zone).

Qualifications

• Customer Service Skills: Strong ability to interact with customers in a friendly, professional, and empathetic manner. (preferred minimum 12 months)
• Communication Skills: Excellent verbal and written communication skills to clearly convey information and resolve issues.
• Problem-Solving Abilities: Ability to quickly identify and resolve customer issues with a solution-oriented approach.
• Technical Proficiency: Familiarity with banking software (preferred), online banking platforms, and basic troubleshooting skills for common technical issues.
• Attention to Detail: Strong attention to detail to ensure accurate processing of customer information and transactions.
• Time Management: Ability to manage time efficiently and handle multiple tasks simultaneously in a fast-paced environment.
• Product Knowledge: Good understanding of the bank's products and services to provide accurate information and assistance. (branch experience a plus)
• Adaptability: Flexibility to adapt to changing policies, procedures, and customer needs.
• Teamwork: Ability to work collaboratively with colleagues and other departments to provide excellent customer service.
• Compliance Awareness: Understanding of banking regulations and compliance requirements to ensure adherence to legal and ethical standards.
• Active Listening: Strong active listening skills to understand customer concerns and address them effectively.
• Sales Skills: Basic sales skills to promote bank products and services when appropriate.
• Have obtained a high school diploma or GED as required.
• Have a quiet workspace with minimal distractions for remote work.
• Maintain a fast and reliable internet connection for remote work.
• Open to working overtime hours when needed.
• Bilingual in English and Spanish (preferred).

Requirements

• Work from home employees must live within a 70-mile radius of a service center.
• Must have a clean, accessible, and quiet workspace with no distractions.
• Employees are responsible for all expenses incurred related to the establishment and use of the designated home workspace.
• Visitors while working are not allowed, regardless of location.
• Commuting to an FNBO location for meetings, training, and other work may be required.
• Working from a location other than your permanent address must be pre-arranged and approved by management.

Benefits

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short-Term/Long-Term Disability Insurance

Company Description

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.