[Hiring] Senior Seller Support Associate @Amazon

Role Description

The Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.

Qualifications

• High School/College graduate with minimum 3 years of BPO experience supporting voice, chat, and email.
• Excellent written/spoken English skills with an ability to compose grammatically correct, concise and accurate written responses.
• Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.
• Demonstrated ability to work independently and make complex decisions with little to no guidance.
• Excellent organizational and problem-solving skills.
• Exceptionally strong customer handling and conflict resolution skills with a keen focus on quality and customer experience.
• Demonstrated ability to analyze problems logically.
• Self-disciplined, diligent, proactive and detail-oriented.
• Effective prioritization of work time to ensure productivity, fulfill department standards for time spent and individually prioritize multiple tasks of competing urgency.
• Strong ability to exceed expectations with regard to performance and individual contribution.
• Ability to maintain high levels of confidentiality and data security standards.
• Passionate commitment to Amazon's emergence as the world's most customer-centric company.

Requirements

• Candidate must be physically based in Metro Manila, Cavite, Bulacan, Laguna or Rizal.
• During the first four months (Training & Transition) no leaves are allowed.
• Willing to report onsite for training & onsite activities.
• Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.
• Weekly Off: Rotational two-consecutive day off (it is a 5-day working week with 2 consecutive days off).
• Ability to have and provide proof of infrastructure to support WFH when necessary:
• Home environment free from background noise where you can connect to the internet and work on your deliverables.
• Should have a postpaid (wired) fiber internet connection with a minimum speed of 200 MBPS or better and should have at least 100 GB data from a reliable provider.
• Should have access to mobile phone at all times from a reliable provider.
• Should have internet and power back up in case of connectivity/power outages.
• Should be willing to interact with Seller over calls / email / chat depending on the business need.
• Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail.
• Desired skill-sets include MS Office Application (Excel, Outlook, Word) and Internet Explorer / Mozilla Firefox.

Benefits

• Our inclusive culture empowers Amazonians to deliver the best results for our customers.
• If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.