[Hiring] Senior Scaled Customer Education Specialist @Samsara

Role Description

Do you want to join a dynamic, creative team? Samsara's Customer & Partner Education team is looking for a trainer to help us scale our reach and customer support globally. As a Senior Scaled Customer Education Specialist focused primarily on our Scale segment (i.e. Commercial and Mid-market accounts), you'll help thousands of customers derive immediate value from our connected operations platform. Across one:many digital programs, live webinars, and cohort-based training sessions, you'll guide customers through structured learning journeys, make complex platform concepts accessible and actionable, and ensure success at every stage of their journey — across transportation, construction, field services, and the many other industries Samsara serves.

This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.

Qualifications

• Excellent communication, presentation, and facilitation skills.
• Demonstrated experience delivering at-scale programs and live webinars or vILT to external audiences.
• Excellent interpersonal skills.
• Ability to build digital learning assets when needed.
• A working grasp of instructional design.
• Self-directed and analytical.
• Ability to analyze engagement and impact data.
• Strong prioritization skills.
• An eye for detail and polish in everything you produce.
• Comfortable working independently and as part of a team.
• 3–4 years of experience teaching or delivering training, with at least 1 year in a one-to-many or scaled delivery model.

Requirements

• Build, deliver and facilitate cohort-based one:many programs for customers.
• Design new, innovative experiences tying together physical and digital assets.
• Produce new and leverage existing training materials.
• Proactively leverage in-house and external tools and platforms.
• Demonstrate expertise across the Samsara platform.
• Manage all live session logistics.
• Collaborate closely with the CS Scale and the rest of the Education team.
• Identify common knowledge gaps across the Scale customer base.
• Champion, role model, and embed Samsara’s cultural principles.

Benefits

• Above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity.
• Flexible, employee-led remote model.
• Professional development stipend.
• Comprehensive health and parental leave plans.