[Hiring] Senior Research Director, Customer Success @NielsenIQ

Role Description

NIQ is seeking a dynamic and visionary Senior Research Director of Customer Success to help support the North America Brand Consulting team. This role requires a minimum of 5-7 years of brand and ad tracking experience. The ideal candidate will be a strategic leader and change agent, capable of driving innovation and excellence within the team and across the organization. This position offers high visibility and direct interaction with clients, providing an opportunity to influence and shape the future of brand tracking research at NIQ. A passion for team leadership, driving strong engagement within the team, training/mentoring, and embracing change is essential.

Responsibilities

• Client Relationship Management:
  • Help build and maintain strong client relationships, inspiring confidence in our clients that NIQ provides premium fact-based consultation.
  • Balance the needs of clients with what is best for the company, including monitoring project specific budgets and timelines.
  • Identify clients’ requirements and expectations and communicate and consult regularly with clients about their projects.
  • Maintain a presence and high level of engagement during all phases of projects, from questionnaire development to presentation of results.
  • Provide input on client knowledge and practice insights to research design and proposal development.
  • Demonstrate thought leadership within the practice area.
  • Manage client expectations and maintain confidence in all situations.
  • Support team members when facing challenges with project execution and/or client servicing.
• Analytical and Technical Skills:
  • Help build, write, and deliver comprehensive questionnaires and PPT decks with summaries and recommendations.
  • Use data to create insights to answer business questions.
  • Present research to clients and stakeholders in a compelling manner.
• Mentorship:
  • Mentor a team - supporting junior team members throughout projects.
  • Provide training and guidance to junior team members to create a strong foundation for their own success.
  • Support the broader team in proposal and report development.
  • Work collaboratively with the team to contribute to product development and thought leadership.
  • Responsible for working with different stakeholders throughout the organization to support business development and growth opportunities.
  • Help contribute to process improvement initiatives to drive efficiency.
  • Drive practice expertise and knowledge of practice standards.

Qualifications

• Embraces change and consistently challenges the status quo.
• Proactive in identifying and resolving issues.
• Assumes positive intent in all interactions.
• Strong team player with a collaborative mindset.
• Inquisitive and committed to continuous learning.
• Flexible and adaptable to changing circumstances.
• Highly organized and detail oriented.
• Ability to juggle multiple projects, with varying timelines and team members.

Requirements

• Ability to manage client expectations and achieve ‘win-win’ in difficult situations.
• Bachelor’s degree in business, mathematics, or the sciences, or equivalent experience.
• Minimum of 5-7 years of brand and ad tracking experience.
• Excellent presentation skills.
• Proven client focus and ability to identify selling opportunities.
• Demonstrated leadership and team management experience.
• Passion for brand and advertising research.

Benefits

• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee-Assistance-Program (EAP).
• Market-competitive salary with an anticipated base compensation of $99,800-$130,000.
• Potential eligibility for a sales-based incentive or performance-based bonus.
• Comprehensive health insurance.
• Industry-leading parental leave.
• Life insurance.
• Education support.