[Hiring] Senior Process Executive @Infosys

Role Description

In the role of Customer Experience Lead, you will execute transactions by prescribed guidelines and timelines, follow all predefined procedures with the objective of obtaining targets and to ensure that the performance parameters are met. Customer Experience Lead will own operational performance and backlog management for assigned accounts, ensuring timely order actions and shipments.

• Has knowledge to navigate all client systems and tools required for awareness in the role
• Stay up to date on system enhancements, training, and new capabilities from Business Transformation
• Understands assigned customer contact requirements for SLA and adherence
• Communicates status, issues, and risks for all owned processes for SOMs and on calls
• Subject Matter Expert for customer experience representatives' questions and troubleshooting
• Be involved in day-to-day customer interactions, knowledge management, and process reengineering activities
• Owns backlog management activities for production orders ensuring all orders are actioned, and downstream activities occur and orders ship on time
• Works with internal team members and acts as SME, trainer, and escalation point for the team on tools and processes
• Possess an independent mindset to use critical thinking skills to reach a resolution within the scope of the job
• Proficient in Microsoft applications: Outlook, Excel, Teams
• Good time management skills to prioritize their working day and be efficient
• Ensures customer backlog is accurate, updates promise dates to make sure the dates are reflected realistically and no duplicate Purchase Orders and Sales Orders booked

Qualifications

• High School Diploma or GED Equivalent
• At least 1 year of experience relating to the job description
• Strong Customer Service Skills
• Strong Communication and organizational skills
• Inventory reporting
• Supply Chain Knowledge

Requirements

• Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by the employer for a visa (H1B or otherwise)
• The job entails sitting as well as working at a computer for extended periods of time
• Should be able to communicate by telephone, email, or face-to-face

Company Description

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients.

• Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms
• Infosys BPM has 38 delivery centers in 13 countries spread across 5 continents
• 60,966 employees from 104 nationalities, as of September 2025
• Consistently ranked among the leading BPM companies globally
• Received over 60 awards and recognitions in the last 5 years
• Ranked among the top employers of choice based on industry-leading HR best practices