[Hiring] Senior Outreach Specialist @Centauri Health Solutions

Role Description

You will be a dedicated advocate for our members, the voice of support, and a trusted guide navigating through the Social Security disability process.

• Member Champion: Serve as the main point of contact for health plan members, maintaining regular communication, answering questions, and clarifying complex information.
• Agency Liaison: Manage positive, professional relationships with medical providers, the Social Security offices, and other government agencies to keep applications on track.
• Application Process Mastery: Gather, verify, and submit all necessary signed forms, medical records, and eligibility data, ensuring a complete and accurate application. This role requires patience, resilience, and the ability to remain positive and professional during challenging conversations.
• Proactive Case Management: Thoughtfully manage accounts, anticipating requirements, and taking all appropriate actions to secure disability benefits until every method is exhausted. Building trust, overcoming hesitation, and helping members understand available services are important parts of the role.
• Regulatory Standards: Maintain strict adherence to HIPAA and company information security policies to ensure the safety and confidentiality of all data.
• Database Navigation: Concurrently manage multiple software systems and databases to track member progress and documentation.

Qualifications

• 2+ years in customer service.
• Experience in social services, case management, disability/claims processing, using contact center software or working with government agencies is a strong plus.
• Fluent in English and Spanish, possessing the ability to speak, read, and write both languages with ease.

Requirements

• Excellent interpersonal and communication skills with an ability to clearly influence and de-escalate situations when needed.
• Meticulously detail-oriented with a goal-driven mindset and willingness to learn.
• Highly proficient with Microsoft Suite and able to navigate multiple platforms and screens smoothly.
• Ability to manage time appropriately, juggle multiple tasks in a fast-paced environment, and thrive as part of a team.

Benefits

• Comprehensive medical, dental, vision, and prescription coverage.
• Wellness program supporting overall well-being.
• Company-paid basic life and AD&D insurance.
• 401(k) plan with company match.
• Tuition reimbursement opportunities.
• Paid time off for vacation and illness.
• Six paid company holidays.
• Floating holiday.
• Company-paid training and computer equipment.
• Performance-based bonus program.
• Paid time off for volunteer activities.
• Employee referral bonus program.
• Career development and training opportunities, including leadership growth.