[Hiring] Senior Non-Qualified Defined Contribution Customer Success Manager @Alight

Role Description

The Senior Non-Qualified Defined Contribution Customer Success Manager defines solutions and supports complex deliverables tied to non-qualified defined contribution plan administration. This role will consult with both external clients and internal teams to influence decisions and solutions, leveraging their knowledge and strong understanding of non-qualified plans to drive revenue growth in this sector. This role will also partner with internal business and product leaders to define strategy and non-qualified plan product development to proactively communicate Alight’s point of view relative to non-qualified defined contribution plan administration.

The Senior Non-Qualified Defined Contribution Customer Success Manager will identify and drive process improvements with current non-qualified plan administration and will be responsible to develop and oversee a robust, internal training curriculum for colleagues.

Responsibilities

• Serve as a subject matter expert on non-qualified retirement plan regulations, compliance requirements, and industry best practices to effectively consult and present to external executive leader roles on non-qualified plan design, administrative considerations, and legislative landscape.
• Stay informed about market trends, legislative changes, and emerging technologies in the non-qualified retirement benefits space.
• Partner with product and technology teams to identify future investment opportunities in the non-qualified space to drive revenue growth.
• Prepare and present non-qualified solutions and strategies during new client sales meetings.
• Identify and define non-qualified plan needs during new plan implementations.
• Create and facilitate colleague training to build a strong foundation of non-qualified plan and legislative knowledge.
• Predict, identify, and communicate risks related to non-qualified plan design and consult on non-qualified plan best practices, delivery models, and participant education.
• Continuously measure and improve operational processes related to non-qualified plan administration and drive general adoption of operational improvement measures.

Qualifications

• 5+ years of experience in non-qualified defined contribution plan administration.
• 5+ years of experience managing client relationships.
• Demonstrated technical knowledge of stock and non-qualified deferred compensation plan design and related regulatory requirements, including a strong understanding of IRC 409A.
• Demonstrated project management and organizational skills, with the ability to effectively manage competing priorities in a dynamic environment.
• Strong communication and relationship-building skills, with the ability to collaborate and influence stakeholders at all levels.
• Demonstrated ability to achieve business objectives and contribute to organizational goals.
• Proven experience leading initiatives and participating in strategic planning efforts.
• Ability to anticipate client needs based on retirement plan expertise and market insights.
• Experience working with third-party vendor platforms.

Application and Interview

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.

Our Commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [email protected].

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans.

Salary Pay Range

• Minimum: 135,000.00 USD
• Maximum: 165,000.00 USD