[Hiring] Senior Member Services Advocate @Businessolver

Role Description

We are seeking a full-time Senior Member Advocate to support our clients by taking phone calls regarding spending account enrollment and participation. This is a meaningful role in which you can take pride in knowing that at the other end of our technology is a person, a family member, or a loved one that needs your support.

• Provides outstanding support to inbound callers regarding Health Spending Account, COBRA, Retiree or Exchange inquiries and requests.
• Assists with enrollment related to Health Spending Account, COBRA, Retiree or Exchange programs.
• Answers inbound calls professionally, with high energy and a positive attitude and a little charm.
• Responds accurately and thoroughly to caller inquiries and documents call details accordingly.
• Ensures compliance in all areas of processing, completing all transactions timely and accurately.
• Takes accountability for the entire process from receipt of work to resolution.
• The ability to jump in and help. This is a “roll up your sleeves” position, and you will need to understand our business, our client’s business, and processes so you can help others effectively do their jobs.
• Works under general supervision following established procedures.

Schedule

• Start Date: November 2nd
• Schedule: 8-hour shift Monday - Friday, between 8:30 AM - 7:00 PM CST

Qualifications

• 3+ years’ experience with Health Spending Account, COBRA, Retiree or Exchange is required and non-negotiable.
• 5+ years’ experience with Health Spending Account, COBRA, Retiree or Exchange is ideal.
• Strong customer-centric mindset.
• Comfort level with technology – we are a technology company!
• Ability to diagnose and own technology issues.
• Embracing new technology as it is integrated into the organization.
• Strong people skills to find success in every opportunity.
• Exceptional phone etiquette and communication skills.
• Team player mentality, someone who strives for excellence.

Compensation

• The pay range for this position is $25.00 dollars per hour.

Benefits

• If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here .

Equal Opportunity at Businessolver

Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.