[Hiring] Senior Manager, Customer Success – Ad Solutions @beehiiv

Role Description

beehiiv is the all-in-one newsletter and creator platform powering the next generation of media companies and independent voices. We help creators and businesses launch, grow, and monetize newsletters — now serving tens of thousands of publishers and reaching hundreds of millions of readers monthly. As we approach $30M in ARR and continue to grow more than 100% YoY, our expanded product suite positions us for the next stage of hypergrowth.

This role sits at the intersection of revenue ownership, team leadership, and client strategy. You'll manage a team of Ad Network CSMs while also deeply understanding our product set, our opportunities and constraints, and designing our path forward alongside the rest of our leadership team.

Qualifications

• 6+ years in digital advertising, ad sales, or a closely adjacent field.
• 2+ years managing a team, with a clear track record of raising the bar for your team — not just supporting them.
• Startup background strongly preferred — you're used to doing more with less, and that doesn't frustrate you, it motivates you.
• Technical curiosity and self-sufficiency — you figure things out, you build what you need, and you don't wait for someone else to hand you the answer.
• Comfortable being uncomfortable — you won't always have a playbook, and ambiguity doesn't slow you down.
• Bias toward action — you see a gap, you close it. You don't surface problems without owning a solution.
• Exceptional written and verbal communication — fast, clear, and calibrated to the audience, whether it's a brand partner or a direct report.
• Process-builder and process-follower — you create systems, and then you actually use them, consistently.
• Growth mindset — you study what's working, you ask hard questions, and you actively make things better.

Requirements

• Manage, coach, and develop a team of Ad Network CSMs.
• Hold a high bar for SLA compliance, HubSpot hygiene, client communication standards, and revenue accountability.
• Run tight 1:1s and team rhythms that drive output, not just check-ins.
• Build a culture where people bring solutions, not problems.
• Own onboarding and ramp for new CSM hires.
• Carry a personal revenue number alongside your team's collective quota.
• Potentially own a handful of top-priority advertiser accounts end-to-end.
• Develop and execute account strategies tied to performance data, new product launches.
• Coach your team to drive retention, renewals, and upsells across the book.
• Build playbooks and training for the CSM team where you see gaps.
• Translate new product capabilities into concrete sales strategies.
• Use technology & data to multiply the team's output without multiplying the team's size.
• Identify gaps in client experience and own solutions from idea to implementation.
• Maintain consistent reporting, pipeline visibility, and CRM discipline across the team.
• Deeply understand how beehiiv's ad products work well enough to speak credibly to advertisers.
• Identify where product gaps or platform limitations are creating friction for the CSM team.
• Set and uphold fast response time SLAs across the team as non-negotiable.
• Act as a point of escalation for complex advertiser issues, owning resolution from start to finish.
• Ensure every advertiser interaction reflects a high standard — informed, fast, and accountable.

Benefits

• Competitive Salary
• Stock Options
• Health, Dental, and Vision Insurance
• 401(k) Employer Match
• Unlimited PTO (mandatory 10 days per year minimum)
• Annual In-person Team Retreat
• Unlimited Book Budget
• Monthly Wellness Days (every third Friday of the month!)