[Hiring] Senior Manager, Customer Success @Revalize

Role Description

The Senior Manager, Customer Success leads a high-performing team of Customer Success Managers focused on ensuring the long-term success and retention of Revalize customers. This role oversees the post-sales customer lifecycle for key brands in the Revalize portfolio, driving strategic engagement, managing revenue risk, and supporting executive customer cadences. With a focus on maximizing value realization, the Senior Manager ensures customer satisfaction, mitigates churn, and delivers on-time software renewals in a fast-paced, relationship-driven environment.

• Lead and mentor a team of Customer Success Managers to drive retention, adoption, and long-term customer growth.
• Develop and implement strategies to mitigate churn and achieve price increase and retention targets for each brand.
• Accurately forecast renewal risk to support accurate GRR and revenue projections.
• Partner with cross-functional teams to ensure a seamless customer experience post-sale and drive upgrades within the customer base.
• Monitor and proactively address risks to revenue; champion recurring cadences for key brands to remediate known revenue risks.
• Support regular executive-level engagement with top accounts to reinforce strategic alignment and value realization.
• Drive continuous improvement initiatives to optimize the customer lifecycle and enhance retention strategies.

Qualifications

• Bachelor’s degree, or equivalent practical experience.
• 7+ years of experience in Customer Success, Account Management, or related client-facing role within the software/SaaS industry, responsible for managing and negotiating commercial contracts.
• 3+ years of people leadership experience, managing individual contributors in a Customer Success or similar function.
• Proven track record of achieving retention goals in a subscription-based software environment.
• Strong analytical and problem-solving skills, with the ability to interpret customer health metrics and drive data-informed decisions.
• Excellent communication and executive presence, capable of influencing internal stakeholders and engaging with senior-level customer contacts.
• Demonstrated ability to work in a fast-paced, dynamic, and AI-driven environment, adapting quickly to change and driving innovation.

Requirements

• Experience working with CPQ (Configure, Price, Quote) solutions and/or manufacturing technology software (e.g., PLM, CAD).
• Advanced degree (MBA or similar) in Business, Technology, or related field.
• Familiarity with AI-powered customer success tools and predictive analytics to enhance proactive engagement.
• Multilingual communication skills to support global customer relationships.

Benefits

• PTO, Sick and Parental Leave.
• Medical, Dental, and Vision Insurance.
• 401(k) Plan.
• Health Savings Account.
• Life Insurance.
• Employee Assistance Program.