[Hiring] Senior Manager, Application Support @Syndio

Role Description

Do you want to empower organizations to build smarter compensation strategies while ensuring fair pay for all employees? Syndio is a Series C technology company leveraging advanced technology and responsible AI to accelerate decision-making, streamline compliance, and democratize insights for consistent, equitable compensation practices at scale.

Join us in our mission to help companies make smarter pay decisions they can trust!

About the role: Syndio is transforming how companies understand and act on workplace equity. We're looking for a Senior Manager to define and own the vision for what customer support looks like in an agentic future:

• Vision and strategy for agentic support.
• Customer-facing agent design and operations.
• Analytical rigor and business decision support.
• Team leadership and development.
• Agentic bug triage and resolution.
• Cross-functional partnership.
• Scaling for product growth.

Qualifications

• A vision for the agentic future of support.
• Technical fluency.
• AI and automation depth.
• Analytical capability.
• Customer empathy and communication.
• Operational rigor.
• People leadership.

Requirements

• 8+ years in technical support, engineering operations, or a related function.
• 2+ years managing people.
• Demonstrated experience building or scaling support operations at a SaaS company.
• Hands-on experience designing or operating AI-assisted support workflows, customer-facing agents, or multi-agent orchestration systems.
• Hands-on experience with Zendesk or a comparable enterprise support platform at an operational or administrative level.
• Experience working closely with engineering teams and contributing to cross-functional processes like sprint planning or incident review.

Benefits

• 💰 Competitive Compensation. For this role our base salary is targeted at $158-185k USD.
• 🏆 Syndio Equity. So you can share in Syndio’s success.
• 🏝 Flexible Vacation Policy. We encourage our team to recharge when they need to, plus paid sick & safe time, compassion leave, parental leave, and voting leave.
• 🩺 Medical, Dental, Vision. Syndio pays 90% of employee premiums, and 50% for dependents.
• 🏥 Life Insurance & Disability. Syndio covers the full premium.
• 🏦 401(k). To help you save for your future.
• 📍 Remote-First within the following approved states: CT, DC, FL, GA, MD, MA, NJ, NY, OH, PA, RI, SC, VT, and VA #LI-Remote.