[Hiring] Senior Guest Services Associate @Better Talent
Senior Guest Services Associate @Better Talent
Customer Service
Salary $1,000 - 1,300
Remote Location
Employment Type full-time
Posted YDay

[Hiring] Senior Guest Services Associate @Better Talent

YDay - Better Talent is hiring a remote Senior Guest Services Associate. 💸 Salary: $1,000 - 1,300 📍Location: Thailand, Vietnam

Role Description

We’re looking for a Senior Guest Services Associate to join our international team. You’ll mostly likely work a 7pm–7am shift (local Thailand/Vietnam time), 3 days per week, providing guest services during U.S. daytime hours and back-office support when guest activity is quiet.

Responsibilities

  • Guest Services (primarily at the start of each shift)
    • Provide fast, friendly support via chat, email, SMS, and phone
    • Troubleshoot check-in issues, payment problems, and apartment access
    • Flag suspicious activity such as risky bookings or declined payments
    • Respond to guest reviews and feedback in a professional tone
    • Escalate complex or urgent issues to management when needed
  • Data & Reporting
    • Pull daily occupancy, ADR, and revenue reports
    • Maintain rolling dashboards for 7-day and 30-day performance
    • Track guest satisfaction metrics (reviews, cancellations, refunds)
    • Compile competitor pricing snapshots
    • Adjust pricing in our pricing software
  • Vendor & Operations Support
    • Review cleaning checklists and photos to confirm apartments are guest-ready
    • Log and track maintenance issues in our systems
    • Monitor inventory of toiletries, linens, and supplies; reorder when needed
    • Track deliveries and reconcile vendor invoices
    • Maintain property setup checklists for new units and confirm vendor completion
  • Other Projects
    • Assist the General Manager and founders with ad hoc projects
  • Tools You'll Use
    • Mews (Property Management System) and ConduitAI (Messaging)
    • Breezeway (cleaning coordination) and Keycafe (key tracking)
    • Autohost (guest screening) and Pricelabs (pricing tool)
    • Google Drive, Gmail, QuickBooks, Airtable, Notion, ChatGPT
    • Booking platforms: Airbnb, Booking.com, Vrbo, Expedia, and Lodgeur's website

Qualifications

  • 5+ years of professional experience in customer service, hospitality, or operations
  • Strong English communication skills (written and spoken)
  • Tech-savvy and quick to learn new tools
  • Organized, detail-oriented, and consistent with follow-through
  • Calm under pressure—even when dealing with upset guests
  • Reliable—your team can count on you to cover your shifts
  • Looking for a long-term role with a growing company

Requirements

  • Experience with AI tools (nice to have but not required)
  • Spanish language skills (nice to have but not required)

Benefits

  • Monthly Salary: $1,000 - 1,300
  • Paid time off such as PTO, sick days, and vacation days
  • Health insurance
  • Life insurance
  • Location/Schedule: Remote, Thailand or Vietnam; 7pm–7am local time, 3 days per week
Before You Apply
remote Be aware of the location restriction for this remote position: Thailand, Vietnam
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Senior Guest Services Associate @Better Talent
Customer Service
Salary $1,000 - 1,300
Remote Location
Employment Type full-time
Posted YDay
Apply for this position
Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
Application Denied
Unlock 160,000+ Remote Jobs
remote Be aware of the location restriction for this remote position: Thailand, Vietnam
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
Application Denied
Unlock 160,000+ Remote Jobs
×

Apply to the best remote jobs
before everyone else

Access 160,000+ vetted remote jobs and get daily alerts.

4.9 ★★★★★ from 500+ reviews
Unlock All Jobs Now

Maybe later