[Hiring] Senior Enterprise Customer Success Manager @LocalStack

Role Description

Operate as a strategic partner to customers, not a reactive support layer, leading success planning, aligning on business goals, and ensuring customers realise measurable value from the platform.

• Maintain GRR >90% with risks proactively identified and mitigated ahead of renewal.
• Ensure customers are actively using core use cases with demonstrated, measurable value.
• Continuously identify and influence meaningful expansion opportunities through account insight and engagement.
• Manage the portfolio with structured, forward-looking engagement, supported by consistent success plans and cross-functional alignment with TAMs, Sales, and Product.

Qualifications

• 7+ years of experience in Customer Success managing large enterprise customers, preferably in developer tooling or DevOps-focused SaaS.
• Demonstrated ability to navigate complex engineering organizations, including DevOps, platform, and infrastructure teams.
• Experience leading 10-20 enterprise accounts, working with C-level stakeholders.
• Past executive presence to lead renewal conversations, QBRs, and value discussions.
• Proven track record of driving strong retention outcomes (e.g., GRR) and expanding customer value through adoption, executive engagement, and strategic account planning.
• Technically fluent and able to engage credibly with engineering teams; familiar with cloud infrastructure, CI/CD workflows, and developer tooling concepts (no coding required).
• Familiarity with HubSpot and other CS/CRM platforms.
• Experience in a high-growth startup or scale-up environment, where you’ve contributed to both building and executing CS motions (preferred).

Benefits

• Fully remote.
• Competitive salary.
• Annual company retreat.
• 2 extra company-wide holidays.
• Unlimited PTO.
• 401K and private medical.
• Friendly and inclusive workplace culture (community guilds and online company events).
• For US based candidates: The OTE range for this role is between $152,000-220,000 per annum and is based on experience, location and skills.

Company Description

We are a fast-growing Series A startup building cutting-edge technology to revolutionize cloud development processes and support highly efficient dev&test feedback loops. Our mission is to empower developers to rapidly build and test their cloud applications, allowing for a more enjoyable dev experience, and saving valuable time and resources.

• LocalStack provides a high-fidelity emulator and local cloud development platform.
• Large and active developer community with over 100k active users worldwide and 290M+ downloads to date.
• Customer base ranges from SMBs to Global Fortune 500 companies.
• Headquartered in Zurich/Switzerland, with a main engineering office in Vienna/Austria and remote team members from various countries.