[Hiring] Senior Director, Customer Success & Solutions @HG Insights

Role Description

We’re looking to attract a "Technical Business Leader" who excels in the following areas:

• Enterprise Gravitas & Governance:
  • Demonstrate a track record of leading CSM & Solutions team for Global 2000 clients and navigating high-level organizational complexity.
  • Establish AI powered GTM blueprints and best practices that allow enterprise customers to scale their HG implementations globally.
• The "CFO Whisperer" Skillset & ROI-Driven Solutioning:
  • Guide your teams to effectively partner with C-suite stakeholders (CTO, CIO, CFO) to map business challenges to technical solutions, ensuring every architectural decision translates into a clear, phased ROI.
  • Ability to translate technical variables (like Data Orchestration or APIs) into tangible P&L impact (like Churn and Revenue).
• Modern Tech Fluency & GTM Automation Advisory:
  • Apply deep expertise in how AI agents and data orchestration integrate into a scalable GTM engine.
  • Drive the design of end-to-end enterprise GTM workflows, ensuring that HG solutions integrate seamlessly with existing CRMs, User Portals, and third-party Apps.
• The Force Multiplier & Proof of Value (PoV):
  • Build a team of "consultative experts" rather than just managing a group of contributors.
  • Direct the technical execution of PoVs, shifting the team's focus from "does it work?" to "how much value does this create for the business?".
• Financial Modeling & Cross-Functional Alignment:
  • Foster collaboration between Sales, Solutions, and Customer Success to build "Business Value Assessments" that quantify the impact of architectural choices on the customer’s bottom line.

Qualifications

• 15+ years in technical leadership roles (Enterprise CSM, Solutions Architecture or System Integration), specifically working with Global 2000 companies.
• Understanding of P&L statements as well as GTM workflow and org design.
• Ability to explain technical concepts like "Latency" in terms of business metrics like "Customer Churn".
• Deep knowledge of Platform, API, Agents, MCP, Data Orchestration, and Go-To-Market (GTM) methodologies.
• Exceptional storytelling and presentation skills.
• Ability to mentor team members to effectively communicate with stakeholders.

Requirements

• A B.S. in Data Science or a related field is desired; an MBA or TOGAF certification is a significant plus.
• Strong GTM intelligence experience.

How to Measure Success

• Retention & Growth: Drive the strategy to maintain 90%+ GRR and unlock 110%+ NRR via strategic expansion.
• Operational Velocity: Reduce Enterprise time-to-value and onboarding cycles by ~20% YoY through AI & process innovation.
• Predictability: Refine a health-scoring model with high accuracy (~90%) in predicting renewals.
• Executive Impact: Cement "Strategic Partner" status by leading high-impact Executive Business Reviews (EBRs) for 100% of our Tier-1 accounts.