[Hiring] Senior Director, Customer Success & Solutions @HG Insights
Senior Director, Customer Success & Solutions @HG Insights
Customer Service
Salary unspecified
Remote Location
Employment Type full-time
Posted 3d ago

[Hiring] Senior Director, Customer Success & Solutions @HG Insights

3d ago - HG Insights is hiring a remote Senior Director, Customer Success & Solutions. πŸ’Έ Salary: unspecified πŸ“Location: USA, India

Role Description

We’re looking to attract a "Technical Business Leader" who excels in the following areas:

  • Enterprise Gravitas & Governance:
    • Demonstrate a track record of leading CSM & Solutions team for Global 2000 clients and navigating high-level organizational complexity.
    • Establish AI powered GTM blueprints and best practices that allow enterprise customers to scale their HG implementations globally.
  • The "CFO Whisperer" Skillset & ROI-Driven Solutioning:
    • Guide your teams to effectively partner with C-suite stakeholders (CTO, CIO, CFO) to map business challenges to technical solutions, ensuring every architectural decision translates into a clear, phased ROI.
    • Ability to translate technical variables (like Data Orchestration or APIs) into tangible P&L impact (like Churn and Revenue).
  • Modern Tech Fluency & GTM Automation Advisory:
    • Apply deep expertise in how AI agents and data orchestration integrate into a scalable GTM engine.
    • Drive the design of end-to-end enterprise GTM workflows, ensuring that HG solutions integrate seamlessly with existing CRMs, User Portals, and third-party Apps.
  • The Force Multiplier & Proof of Value (PoV):
    • Build a team of "consultative experts" rather than just managing a group of contributors.
    • Direct the technical execution of PoVs, shifting the team's focus from "does it work?" to "how much value does this create for the business?".
  • Financial Modeling & Cross-Functional Alignment:
    • Foster collaboration between Sales, Solutions, and Customer Success to build "Business Value Assessments" that quantify the impact of architectural choices on the customer’s bottom line.

Qualifications

  • 15+ years in technical leadership roles (Enterprise CSM, Solutions Architecture or System Integration), specifically working with Global 2000 companies.
  • Understanding of P&L statements as well as GTM workflow and org design.
  • Ability to explain technical concepts like "Latency" in terms of business metrics like "Customer Churn".
  • Deep knowledge of Platform, API, Agents, MCP, Data Orchestration, and Go-To-Market (GTM) methodologies.
  • Exceptional storytelling and presentation skills.
  • Ability to mentor team members to effectively communicate with stakeholders.

Requirements

  • A B.S. in Data Science or a related field is desired; an MBA or TOGAF certification is a significant plus.
  • Strong GTM intelligence experience.

How to Measure Success

  • Retention & Growth: Drive the strategy to maintain 90%+ GRR and unlock 110%+ NRR via strategic expansion.
  • Operational Velocity: Reduce Enterprise time-to-value and onboarding cycles by ~20% YoY through AI & process innovation.
  • Predictability: Refine a health-scoring model with high accuracy (~90%) in predicting renewals.
  • Executive Impact: Cement "Strategic Partner" status by leading high-impact Executive Business Reviews (EBRs) for 100% of our Tier-1 accounts.
Before You Apply
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Senior Director, Customer Success & Solutions @HG Insights
Customer Service
Salary unspecified
Remote Location
Employment Type full-time
Posted 3d ago
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