[Hiring] Senior Customer Success Manager @PAR Technology

Role Description

As a Senior Customer Success Manager for Point of Sale & Back of House, you’ll own relationships with some of PAR’s largest and most strategic enterprise restaurant customers. This isn’t a reactive Customer Success role. You’ll think ahead, understand what matters most to your customers, and bring the right people across PAR together to move the partnership forward.

• Build executive relationships and develop account strategies.
• Navigate complex challenges and identify growth opportunities.
• Ensure customers see measurable value from their partnership with PAR.
• Partner closely with Sales, Support, Professional Services, Product, and Engineering.
• Comfortable taking ownership, solving problems, and navigating ambiguity.

Qualifications

• 4+ years in Customer Success, Account Management, or a similar customer-facing role within SaaS or enterprise software.
• Experience in restaurant technology strongly preferred, with relevant retail or hospitality technology backgrounds also considered.
• A track record of owning complex, strategic enterprise relationships with multiple stakeholders.
• Experience building relationships with executive-level customers and leading meaningful business reviews.
• The ability to understand customer goals and translate them into strategic account plans that drive value, retention, and growth.
• Strong ownership, problem-solving, communication, and cross-functional collaboration skills.
• Comfort operating in an evolving environment where the path forward isn't always perfectly defined.

Requirements

• Enough technical fluency to confidently discuss restaurant technology, POS, payments, and/or back-office environments.

Company Description

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries.

• Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions.
• Industry-leading hardware and drive-thru offerings.