[Hiring] Senior Customer Success Manager @1Password

Role Description

As a Senior CSM at 1Password, you own and strategically manage a portfolio of customers – driving value realization, revenue retention, and expansion outcomes that consistently exceed expectations. You operate with full commercial autonomy:

• Advancing expansion opportunities independently.
• Engaging VP and C-suite stakeholders as a trusted advisor.
• Managing complex renewals without escalation.

Beyond your own book, you raise the bar for the team through mentorship, playbook contributions, and peer enablement.

This is a remote opportunity within Canada and the US.

Qualifications

• 6+ years in a customer-facing, consultative, or technical role in SaaS – Customer Success, Solutions Engineering, Technical Account Management, or IT/security leadership.
• Demonstrated track record of exceeding retention, adoption, and expansion outcomes; experience recognized with performance distinction is a plus.
• Proven ability to run executive business reviews with VP and C-suite stakeholders.
• Background in cybersecurity, IAM, identity security, or enterprise IT preferred; former 1Password power user is a strong plus.

Requirements

• Strategic success planning and multi-threaded stakeholder management across a complex portfolio.
• Commercial acumen: independently qualifies, advances, and documents expansion opportunities; manages negotiations without oversight.
• Designs and applies AI-assisted workflows to commercial execution; documents use cases in a shareable format.
• Strong Gainsight and Salesforce hygiene; consistent forecasting discipline.

Benefits

• Health and wellbeing:
• Maternity and parental leave top-up programs.
• Competitive health benefits.
• Generous PTO policy.
• Growth and future:
• RSU program for most employees.
• Retirement matching program.
• Free 1Password account.
• Community:
• Paid volunteer days.
• Peer-to-peer recognition through Bonusly.
• Remote-first work environment.