[Hiring] Senior Customer Success Manager @Propel

Role Description

We’re looking for a results-oriented Senior Customer Success Manager to join our advertising business unit, helping companies in a variety of sectors effectively market to low-income consumers via the Propel app. You’ll report directly to the Director of Customer Success.

You’ll manage a portfolio of accounts, developing strong customer relationships and driving growth toward a revenue target. Our partners advertise mission-aligned products and services that help our users make it through the month. These partnerships are a core part of how we scale our impact:

• Helping our users sign up for discounted home internet and government-subsidized phone plans
• Promoting grocery discounts and savings
• Enrolling people in energy assistance programs

You’ll be responsible for:

• Owning a portfolio of accounts generating $5-$10 million in annual revenue, with strong growth potential
• Implementing and optimizing marketing campaigns for your accounts, delivering great results that meet your customers’ goals
• Growing your portfolio by identifying opportunities to sell new placements and campaigns and increase budgets or pricing in ways that optimize existing campaigns
• Helping us build more scalable and efficient Customer Success tools by partnering with your product and tech counterparts to improve our systems
• Serving as a strategic partner and subject matter expert for customers, proactively offering recommendations and guidance to help them achieve their goals in reaching lower-income consumers
• Owning the commercial strategy for your vertical, building out a GTM strategy, ensuring we have the materials and story needed to sell, and partnering internally to optimize placements and campaigns for your vertical
• Proactively sharing learnings with teammates to improve our collective understanding of industry trends and best practices

Qualifications

• 8+ years of enterprise customer success or account management experience
• Experience with digital marketing at either a publisher, agency, or advertiser
• Exceptional written and oral presentation and communication skills
• Strong problem-solving and project management abilities
• Demonstrated ability to juggle competing priorities and navigate ambiguity
• Strong attention to detail and comfort navigating technical systems
• Excellent relationship-building skills
• Passion for building a business with a strong social mission at the intersection of private and public sectors
• Willingness to travel to conduct strategic planning sessions with key accounts at least once per quarter

Requirements

• 8+ years of enterprise customer success or account management experience
• Experience with digital marketing at either a publisher, agency, or advertiser
• Exceptional written and oral presentation and communication skills
• Strong problem-solving and project management abilities
• Demonstrated ability to juggle competing priorities and navigate ambiguity
• Strong attention to detail and comfort navigating technical systems
• Excellent relationship-building skills
• Passion for building a business with a strong social mission
• Willingness to travel to conduct strategic planning sessions with key accounts at least once per quarter

Benefits

• Meaningful work and a strong shared sense of mission
• Remote-friendly work environment with a dog-friendly office in Downtown Brooklyn
• All-company retreats and team on-sites roughly twice per year
• 20 Days of PTO
• 4% 401K match
• $10k lifetime fertility expense reimbursement via Carrot Fertility
• Excellent Medical, Dental and Vision insurance options
• Free access to Ginger mental health, Gympass, Headspace, One Medical, Rightway, Sofi, and Spring Health
• Compensation for this position includes base salary and a performance-based bonus
• The expected base salary for the role is $150,000 - $180,000
• The total on-target earnings (OTE) is $165,000 - $198,000