[Hiring] Senior Customer Success Manager @Honeywell

Role Description

We have an opportunity for a Senior Customer Success Manager (Life Sciences) to join us at Honeywell, in the UK, where you will be responsible for building and maintaining strong relationships with customers, ensuring their success and satisfaction with our products and services. You will act as the main point of contact for customers, addressing their inquiries, concerns, and escalations.

In this role, you will impact customer satisfaction and retention, ultimately driving revenue growth. Your ability to identify upsell opportunities and provide valuable insights will also help shape the company's product and service offerings, leading to continuous improvement and innovation.

This is a remote role with around 25% travel across UK, Ireland and Northern Europe.

Key Responsibilities

• Build strong customer relationships through regular check‑ins, strategic reviews, and proactive engagement.
• Develop Customer Success Plans that drive adoption, measurable value, and regulatory‑aligned outcomes.
• Monitor customer health, usage trends, and risks while maintaining accurate CRM records and renewal forecasts.
• Lead the full renewal cycle, presenting ROI and identifying upsell or expansion opportunities.
• Act as the customer advocate by gathering feedback, influencing product improvements, and coordinating cross‑functional support.
• Manage inquiries, escalations, and onboarding to ensure smooth adoption and high customer satisfaction.

Qualifications

• Strong experience in Customer Success and SaaS, with a Bachelor's degree in Biology, Healthcare, Marketing, or a related field preferred.
• Strong preference for experience within Life Science industry.
• Proven track record of building and maintaining strong customer relationships.
• Strong problem-solving and negotiation abilities.
• Experience working with Salesforce and customer success tools (Gainsight).

Benefits

• A culture that fosters inclusion, diversity, and innovation in an international work environment.
• Market specific training and ongoing personal development.
• Experienced leaders to support your professional development.
• We are an equal opportunity employer and value diversity at our company.
• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.