[Hiring] Senior Customer Success Manager @Traackr

Role Description

The Senior Customer Success Manager will partner with our clients to optimize the implementation and adoption of Traackr, enabling teams to achieve their influencer program goals. We aim to deliver a best-in-class experience for every client at every touchpoint. You will make our customers real fans of our technology.

• Establish tailored onboarding and training plans for new enterprise clients in APAC to ensure they learn, adopt, and are successful at the onset with the Traackr product. This includes specific coaching and use case analysis.
• Determine critical measures for success for clients’ influencer programs to ensure there are quantitative and qualitative ways to measure progress.
• Leverage knowledge of current important program gaps to elevate and highlight the Traackr product in addition to strategic program goals.
• Monitor and address adoption and usage for clients in APAC region.
• Partner with Client Partners and fellow Customer Success Managers to establish strategic account management efforts by identifying and escalating signals of risk accounts and areas for further account growth.

Qualifications

• 7+ years experience as a customer success manager working with global enterprise clients.
• Experience with SaaS technology - preferably marketing or communication ecosystems, either directly or supporting a marketing product or a marketing technology.
• Experience in beauty or influencer marketing.
• Demonstrated public speaking and presentation skills.
• Must have experience facilitating dynamic workshops consisting of content presentation and engaging exercises for both small and large groups of people.
• Excellent written and verbal communication skills both internally and externally across multiple geographies.
• Ability to speak with clients at all levels within the organization.
• Collaborative and team-oriented mindset. You will be a true team player and know what it means to strive for your individual contribution while continuing to support your colleagues.
• Experience working in a more consultative capacity with clients; comfortable running workshops, delivering presentations, and holding senior discussions about goals, work programs, and results.
• Bachelor's degree or higher.
• Fluent English, another APAC language is a plus.

Benefits

• Competitive Salary
• Remote Work Options with Hybrid Flexibility and Home Office Set-Up Stipend
• Coworking Office Subscription for Collaborative Spaces
• Health, Dental, and Life Insurance Coverage*
• Open Vacation Policy and Flexible Holiday Schedule to Suit Your Needs
• Paid Parental Leave to Support Quality Time with Your Loved Ones
• Career Development, including Internal and External Training Opportunities