[Hiring] Senior Customer Success Manager @BetterComp
Senior Customer Success Manager @BetterComp
Customer Service
Salary usd 95,000 - 12..
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Employment Type full-time
Posted 1wk ago

[Hiring] Senior Customer Success Manager @BetterComp

1wk ago - BetterComp is hiring a remote Senior Customer Success Manager. ๐Ÿ’ธ Salary: usd 95,000 - 129,000 per year ๐Ÿ“Location: USA

Role Description

  • Manage a book of enterprise customers with a focus on driving business value from onboarding through renewal.
  • Able to communicate with all levels within a customerโ€™s organization to develop trusted relationships with executive sponsors, primary contacts, and end-users.
  • Promote customer delight and loyalty by developing an understanding of their key HR / Compensation objectives and helping them achieve those objectives using Bettercomp.
  • Ensure customers are aware of product updates and new features that are key to enhancing or increasing value delivery.
  • Champion adoption of AI tools and workflow improvements that increase team efficiency; model curiosity and experimentation.
  • Develop and maintain deep platform expertise to guide customers through Bettercomp's capabilities and support the successful execution of cyclical compensation processes.
  • Participate in the initial product implementation as part of the Bettercomp implementation team (youโ€™ll be a co-pilot during the implementation phase).
  • Create a seamless experience for customers as they navigate early onboarding and ongoing product adoption.
  • Function as a communications liaison between customers and internal teams post-implementation.
  • Proactively monitor and manage customer health, risk, opportunities, and renewals.
  • Identify process improvement opportunities, draft solutions, and advocate for change.
  • Contribute to helping build our Customer Success function and processes.
  • Use internal team tools to keep track of work progress.
  • Other projects as needed.

Qualifications

  • Minimum of 10 years of experience in a Customer Success Manager role for a SaaS company in the Compensation industry, or 10 years of direct experience in a compensation consultant or practitioner role for large enterprise companies.
  • Proven track record of owning customer relationships throughout the lifecycle.
  • Tech-savvy to be able to align Bettercomp product functionality with complex customer requirements.
  • Ability to advise and share best practice approaches with enterprise compensation teams.
  • Excellent communication skills (verbal and written), with the ability to navigate tough interactions.
  • Exceptional ability to nurture positive business relationships.
  • Understand complex customer compensation concerns and needs regarding the use of Bettercomp, and the ability to collaborate on troubleshooting issues as needed.
  • Excellent problem-solving skills for tackling the most complex situations.
  • Integrity and ability to show the highest level of confidentiality when working with sensitive data.
  • Proven success in a collaborative, team-oriented environment.
  • High level of integrity and commitment to scale an early-stage business.
  • Ability to work remotely and stay focused.
  • Experience with Excel, Google Suite, and Salesforce is a plus.

Benefits

  • Our fully remote position, based in the U.S., offers you the freedom to work from the comfort of your home, giving you the flexibility you've always wanted.
  • Competitive compensation package that includes:
    • Base salary range for this position: $95,000 - $129,000 (annually based on experience and location).
    • Equity.
    • Flexible PTO, generous company holidays.
    • Comprehensive health, dental, and vision insurance.
    • 401(k) with company match.
Before You Apply
๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Senior Customer Success Manager @BetterComp
Customer Service
Salary usd 95,000 - 12..
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Employment Type full-time
Posted 1wk ago
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๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
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Sent Follow-Up โœ“
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