[Hiring] Senior Customer Success Manager @BetterComp

Role Description

• Manage a book of enterprise customers with a focus on driving business value from onboarding through renewal.
• Able to communicate with all levels within a customer’s organization to develop trusted relationships with executive sponsors, primary contacts, and end-users.
• Promote customer delight and loyalty by developing an understanding of their key HR / Compensation objectives and helping them achieve those objectives using Bettercomp.
• Ensure customers are aware of product updates and new features that are key to enhancing or increasing value delivery.
• Champion adoption of AI tools and workflow improvements that increase team efficiency; model curiosity and experimentation.
• Develop and maintain deep platform expertise to guide customers through Bettercomp's capabilities and support the successful execution of cyclical compensation processes.
• Participate in the initial product implementation as part of the Bettercomp implementation team (you’ll be a co-pilot during the implementation phase).
• Create a seamless experience for customers as they navigate early onboarding and ongoing product adoption.
• Function as a communications liaison between customers and internal teams post-implementation.
• Proactively monitor and manage customer health, risk, opportunities, and renewals.
• Identify process improvement opportunities, draft solutions, and advocate for change.
• Contribute to helping build our Customer Success function and processes.
• Use internal team tools to keep track of work progress.
• Other projects as needed.

Qualifications

• Minimum of 10 years of experience in a Customer Success Manager role for a SaaS company in the Compensation industry, or 10 years of direct experience in a compensation consultant or practitioner role for large enterprise companies.
• Proven track record of owning customer relationships throughout the lifecycle.
• Tech-savvy to be able to align Bettercomp product functionality with complex customer requirements.
• Ability to advise and share best practice approaches with enterprise compensation teams.
• Excellent communication skills (verbal and written), with the ability to navigate tough interactions.
• Exceptional ability to nurture positive business relationships.
• Understand complex customer compensation concerns and needs regarding the use of Bettercomp, and the ability to collaborate on troubleshooting issues as needed.
• Excellent problem-solving skills for tackling the most complex situations.
• Integrity and ability to show the highest level of confidentiality when working with sensitive data.
• Proven success in a collaborative, team-oriented environment.
• High level of integrity and commitment to scale an early-stage business.
• Ability to work remotely and stay focused.
• Experience with Excel, Google Suite, and Salesforce is a plus.

Benefits

• Our fully remote position, based in the U.S., offers you the freedom to work from the comfort of your home, giving you the flexibility you've always wanted.
• Competitive compensation package that includes:
  • Base salary range for this position: $95,000 - $129,000 (annually based on experience and location).
  • Equity.
  • Flexible PTO, generous company holidays.
  • Comprehensive health, dental, and vision insurance.
  • 401(k) with company match.