[Hiring] Senior Customer Success Manager @Perseus Group, Constellation Software
Senior Customer Success Manager @Perseus Group, Constellation Software
Customer Service
Salary usd 99,000 - 12..
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Employment Type full-time
Posted 1mth ago

[Hiring] Senior Customer Success Manager @Perseus Group, Constellation Software

1mth ago - Perseus Group, Constellation Software is hiring a remote Senior Customer Success Manager. ๐Ÿ’ธ Salary: usd 99,000 - 121,000 per year ๐Ÿ“Location: USA

Role Description

As part of TUNEโ€™s Customer Success Management team, you will be responsible for building strong, trusted relationships and working closely with our top accounts. Youโ€™ll be an expert on all things TUNE Partner Marketing and serve as our client's primary point of contact to help their performance marketing efforts optimize and grow. You must bring a strategic and technical mindset to the table, love working with people, and have a passion for growing existing accounts, as well as teaching and promoting new features and technologies.

  • Owning a book of business of current clients and serving as a main point of contact for our largest revenue and most strategic accounts
  • Building deep relationships with clients to establish a consultative approach toward growing and optimizing their business
  • Renewing annual contracts and upselling new products to our current clients
  • Promoting new features and services by training and empowering clients to adopt those features
  • Strategizing with clients for deeper utilization of, and success with, the TUNE platform
  • Analyzing future potential, opportunities, and growth for your TUNE accounts
  • Serving as the Subject Matter Expert (SME) on a specific topic
  • Assisting the Director of Customer Success with training and support of Customer Success Managers
  • Owning and executing ad hoc projects and initiatives as needed

Qualifications

  • A passion for the online & mobile advertising industry
  • Ability to pick up, learn, and quickly become knowledgeable in SaaS tech concepts
  • 5+ years of account management & customer focused experience, utilizing a consultative mindset
  • Past sales or business development experience in the growth of existing clients
  • Experience managing large and strategic brands
  • Experience in affiliate marketing, partner marketing, or performance marketing
  • Ability to prioritize and manage the needs of many accounts
  • Exceptional interpersonal communication, presentation skills, and business acumen
  • Must feel comfortable engaging with executive leaders
  • Must have experience negotiating win-win contract conditions with clients
  • Outgoing, positive, and energetic personality
  • This role requires building a positive relationship with our clients to support their ongoing loyalty
  • Must have experience and feel comfortable being in some type of leadership role, fully owning projects and providing training and guidance to other employees

Requirements

  • Bachelorโ€™s degree is required

Benefits

  • Full time employees will also be eligible for enrollment in a wide range of choices of benefits, including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match)
  • The Company provides a minimum of 10 days of vacation for new employees, sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year
Before You Apply
๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Senior Customer Success Manager @Perseus Group, Constellation Software
Customer Service
Salary usd 99,000 - 12..
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Employment Type full-time
Posted 1mth ago
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๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
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Applied โœ“
Sent Follow-Up โœ“
Interview Scheduled โœ“
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