[Hiring] Senior Customer Success Manager @Perseus Group, Constellation Software

Role Description

As part of TUNE’s Customer Success Management team, you will be responsible for building strong, trusted relationships and working closely with our top accounts. You’ll be an expert on all things TUNE Partner Marketing and serve as our client's primary point of contact to help their performance marketing efforts optimize and grow. You must bring a strategic and technical mindset to the table, love working with people, and have a passion for growing existing accounts, as well as teaching and promoting new features and technologies.

• Owning a book of business of current clients and serving as a main point of contact for our largest revenue and most strategic accounts
• Building deep relationships with clients to establish a consultative approach toward growing and optimizing their business
• Renewing annual contracts and upselling new products to our current clients
• Promoting new features and services by training and empowering clients to adopt those features
• Strategizing with clients for deeper utilization of, and success with, the TUNE platform
• Analyzing future potential, opportunities, and growth for your TUNE accounts
• Serving as the Subject Matter Expert (SME) on a specific topic
• Assisting the Director of Customer Success with training and support of Customer Success Managers
• Owning and executing ad hoc projects and initiatives as needed

Qualifications

• A passion for the online & mobile advertising industry
• Ability to pick up, learn, and quickly become knowledgeable in SaaS tech concepts
• 5+ years of account management & customer focused experience, utilizing a consultative mindset
• Past sales or business development experience in the growth of existing clients
• Experience managing large and strategic brands
• Experience in affiliate marketing, partner marketing, or performance marketing
• Ability to prioritize and manage the needs of many accounts
• Exceptional interpersonal communication, presentation skills, and business acumen
• Must feel comfortable engaging with executive leaders
• Must have experience negotiating win-win contract conditions with clients
• Outgoing, positive, and energetic personality
• This role requires building a positive relationship with our clients to support their ongoing loyalty
• Must have experience and feel comfortable being in some type of leadership role, fully owning projects and providing training and guidance to other employees

Requirements

• Bachelor’s degree is required

Benefits

• Full time employees will also be eligible for enrollment in a wide range of choices of benefits, including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match)
• The Company provides a minimum of 10 days of vacation for new employees, sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year