[Hiring] Senior Customer Success Manager @Zimperium

Role Description

As part of our fast growing pace, we are currently looking for a Senior Customer Success Manager. The candidate for this role will manage post-sale Customer relationships including:

• Building customer relationships
• Managing renewals
• Facilitating expansion opportunities
• Driving solution adoption & business value
• Managing escalations
• Achieving Customer delight

The role requires a blend of strong Customer management experience with a strong technical background.

LOCATION: Washington D.C.

Responsibilities

• Account management: Proactively manage client relationships to ensure renewals, referenceability and facilitate expansion opportunities with sales teams.
• Public Sector Focus: Manage a strategic portfolio consisting of Federal Civilian/Defense agencies and State, Local, and Education (SLED) entities.
• Drive Product Adoption & Demonstrate Business Value: Drive the adoption of Zimperium’s solution within the Customer’s user base and assist the Customer to realize the business value.
• Product & Domain Expertise: Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer. This includes basic technical skillset to understand architecture; being able to extract & interpret the underlying business data.
• Customer Satisfaction & Risk Management: Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations.
• Customer Advocacy: Gather Customer’s feedback about products, their use-cases channel them effectively to drive product capabilities.
• Customer Onboarding: Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution.

Qualifications

• B.S. in Computer Science or an equivalent engineering degree
• 10+ years of experience working with Enterprise software solutions, startup experience desirable
• 5+ years experience in customer success roles, preferably with security companies, managing portfolio of large enterprise and/or Federal customers
• Self-motivated, strong problem-solving skills with good business acumen. Domain expertise in Mobility & Security is highly desirable
• Ability to travel

Additional Responsibilities

• Collaborate effectively with internal teams – Work closely with Engineering and Product teams in different time zones to address customer issues.
• Roll up your sleeves - Learn everything about the product and how its deployed to ensure you can have in-depth quality conversations with the customer.