[Hiring] Senior Customer Success Manager @Urbantz

Role Description

Urbantz is set to increase its customer base in 2026 rapidly. As our activity expands, we are looking for a CSM to manage our customer portfolio with a focus on growing our key enterprise accounts. The CSM will proactively partner with customers to optimize their platform engagement and facilitate the running of our customer's smooth last-mile operations.

• Take ownership of a customer portfolio and maximize their platform engagement and satisfaction.
• Create Success Plans and conduct Quarterly Business Reviews (QBRs) to help customers meet their targets.
• Proactively monitor and analyze customer needs & KPIs to ensure maximum value delivery by Urbantz's platform and ensure the adoption of new relevant features.
• Serve as the customer's technical product expert and provide solution training, testing, and troubleshooting (tools used e.g.: VisualStudio Code, Postman).
• Bring the voice of the customer to internal discussions.
• Help with product feature validation and roll-out.

Qualifications

• 5+ years of experience in customer-facing functions such as account management, consulting, customer success, sales, or similar.
• Perfectly fluent in Spanish, French, and English.
• Substantial experience in SaaS and understanding of IT solutions / API integrations.
• Executive presence in front of senior stakeholders.
• Outstanding customer management skills.
• Exceptional communication capabilities.

Requirements

• Experience in Logistics & Supply Chain.
• Experience in using Postman.

Benefits

• Work where you choose: our fancy offices in the center of Brussels, your spare bedroom, a cabin in the woods… you decide.
• Autonomy to define and navigate your own path to success.
• A competitive salary, the right tools, and a range of fringe benefits depending on your country's location.
• An incredibly diverse international team and a company culture that encourages freedom, creativity, and collaboration.
• Opportunities to grow your expertise through training, workshops, and conferences.
• Team meetups in Brussels, and an annual offsite somewhere sunny.