[Hiring] Senior Customer Success Manager @Skribble

Role Description

As part of the Customer Success team, you will help us grow Skribble by supporting and advising our customers on how to apply and integrate Skribble into their ecosystem. You ensure that our customers can roll out Skribble across various business areas and help them to get the most value out of it. You also support them in navigating the required changes within their business processes as well as negotiate contract renewals. You proactively find new opportunities for expansion.

• You are the bridge between the customer and our product.
• You align with the partnerships team on customer onboarding, share insights, and leverage partner resources to keep customers happy and engaged.
• You run campaigns with the marketing team or support them in finding engaging customer stories to create assets around.
• You ensure a smooth handover for the customer and provide testimonials and referrals from the existing customer base.

The focus is not on selling a tool, but on sharing knowledge about how to digitalize and optimize existing business processes through SaaS solutions.

Qualifications

• 3-5 years of experience in Sales/Customer Success and good understanding of Customer Success in a SaaS company.
• Experience in identifying expansion and upsell opportunities.
• Experience in independent stakeholder management in complex projects.
• Experience in negotiating renewals and add-on contracts.
• Experience with clients in the DACH region is favorable.
• German is your native language and you are fluent in English.
• Fluency in French is a big plus.
• We value honest, communicative, empathetic and pragmatic teammates.
• You are flexible and enjoy working in a highly dynamic environment.

Requirements

• Strong commercial mindset: You navigate multiple pricing models independently and develop creative strategies for pricing, upselling, and expansion.
• Ability to engage with a complex buying committee - understanding various stakeholders within key departments e.g. business managers, IT, and leadership, communicating effectively, and guiding them through the decision-making process.
• While core Customer Success tasks (onboarding, adoption, product feedback) are part of the role, the main focus goes beyond that: driving strategic impact, business value, and growth rather than only operational execution.

Benefits

• Typically, the total compensation at team target achievement is structured around 80% base salary (fixed) and 20% individual variable compensation.
• Location - access to our office in Karlsruhe and regular visits to our Zurich office.
• Flexible work - we embrace home office, remote office, and in-person time. You choose what works best for you.
• Grow with us - you develop further in a dynamic environment with regular feedback sessions and continuous learning and development opportunities.
• Team spirit - opportunity to be part of a fast-growing tech company with an aspiring and experienced team. We embrace helpfulness and having fun together.
• Diversity - you become part of an ambitious multicultural team that loves technology.
• A job with a purpose - save human and environmental resources by enabling digital signatures #worksmarter.
• A company culture of transparency and self-responsibility.