[Hiring] Senior Customer Success Manager @Delinea

Role Description

Delinea is looking for an experienced Sr. Customer Success Manager to own and grow customer relationships, drive production adoption and ROI. You will have a strong understanding of customer's business objectives and success criteria and the ability to identify and articulate how Delinea supports our customers’ strategic goals.

• Manage a portfolio of commercial accounts and serve as the primary point of contact.
• Drive onboarding and product adoption, and track customer business objectives and goals.
• Lead regular customer check-ins, tracking customer success plans and conducting quarterly business reviews.
• Proactively identify at-risk accounts to leadership and own a cross-functional remediation plan.
• Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders.
• Align cross-functionally on upcoming renewals and customer growth.
• Act with urgency and provide continuous customer communication on customer requests.
• Develop, prepare, and nurture customers for advocacy.

Qualifications

• BA/BS degree preferred or equivalent experience.
• 7+ years of experience in a similar role as a Customer Success Manager.
• Knowledgeable in privilege access management and cybersecurity best practices preferred.
• Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Delinea, etc. is a big plus.
• Experience working directly with complex, multi-divisional, multi-geographical customers and building strong connections with executive sponsors.
• Ability to understand business objectives and success criteria to deliver product value.
• Competency with Salesforce and Customer Success Management platforms.
• Ability to multi-task, solve problems, and work cross-functionally in a dynamic environment.
• Excellent verbal and written communication skills.

Benefits

• Competitive salaries.
• Meaningful bonus program.
• Excellent benefits, including healthcare insurance.
• Pension/retirement matching.
• Comprehensive life insurance.
• Employee assistance program.
• Time off plans.
• Paid company holidays.