[Hiring] Senior Customer Success Manager @Remote - Referral Board
Senior Customer Success Manager @Remote - Referral Board
Customer Service
Salary usd 37,280 - 83..
Remote Location
Employment Type full-time
Posted 2d ago

[Hiring] Senior Customer Success Manager @Remote - Referral Board

2d ago - Remote - Referral Board is hiring a remote Senior Customer Success Manager. 💸 Salary: usd 37,280 - 83,880 per year 📍Location: EMEA

Role Description

This is an exciting time to join Remote and make a personal difference in the global employment space as a Senior MM/Ent. Customer Success Manager, as part of our Customer Experience team. As a senior member of the team, you will:

  • Accelerate and drive revenue acquisition and expansion through value-based consultations and demonstrations that clearly articulate how prospective and current clients will achieve their goals with Remote.
  • Be the trusted business partner for complex and/or enterprise-type opportunities to help address customer business goals and requirements.
  • Be a trusted, deep subject matter expert on Remote's offerings and the industry and trends of the globally distributed workforce.
  • Identify opportunities for, and regularly create thought leadership collateral.
  • Identify and drive strategic initiatives to further develop and enhance the Customer Success capabilities, resources, and impact on revenue, particularly focused on value-based, consultative sales.
  • Build and deepen cross-functional relationships across Remote, particularly with Product, Sales, Marketing, and Solutions Consultant teams to improve alignment and impact.
  • Share learning and drive development and enablement opportunities within the Customer Success team.
  • Take an active role in coaching and mentoring for junior members of the Customer Success team.

Qualifications

  • Proven track record as a Senior/Enterprise CSM.
  • Experience managing complex large clients (50+ employees) autonomously.
  • Strong communication/presentation skills, displaying strong leadership and confidence in all levels of customer engagement/situations.
  • Ability to understand business requirements and technical problems and help them with best practices and the right next action.
  • Functional knowledge of Remote service and our platforms.
  • Proven track record of building relationships with senior customer executives in enterprise or strategic accounts.
  • Experience in managing different levels of leadership team engagement on a regular basis.
  • Identify new opportunities: up-sell, cross-sell, additional training.
  • Effective communicator both externally (with clients) and internally, with Product, Sales, Operational & Support Teams.
  • Experience mentoring new team members.
  • Fluent written and spoken English, and well-structured communication skills in speaking & writing.
  • Experience working in a global organization and start-up environment is preferred, but not required.
  • It's not required to have experience working remotely, but considered a plus.

Requirements

  • Develop a deep understanding of the customer's business and technical objectives, partner with them to build a strategic joint success plan with identified objectives, milestones, and measurable KPIs to achieve the outcomes.
  • Take responsibility for the entire customer journey, grow them into long-term partners, and own client retention & expansion.
  • Identify upselling & cross-selling opportunities, manage campaigns and product promotion, and introduce new features to our clients.
  • Apply domain/technical knowledge of Remote platform, best practices, and customer insights to remove blockers and lead key resources, internally and externally, to proactively support customer’s success plan.
  • Partner with customer-facing account teams and executives (sales, support, professional services, engineering, product, and partners) on overall platform success.
  • Accelerate customer’s P2V (Purchase to Value) journey and thereby help to protect recurring renewal revenue and expand customer NRR (Net Retention Rate).
  • Engage regularly and develop deep relationships with customer stakeholders including business and technical teams.
  • Coordinate small customer projects.
  • Maintain knowledge of market trends and competitive insights and act as Remote evangelist with customers, partners, and ecosystem communities.

Benefits

  • Work from anywhere.
  • Flexible paid time off.
  • Flexible working hours (we are async).
  • 16 weeks paid parental leave.
  • Mental health support services.
  • Stock options.
  • Learning budget.
  • Home office budget & IT equipment.
  • Budget for local in-person social events or co-working spaces.
Before You Apply
remote Be aware of the location restriction for this remote position: EMEA
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Senior Customer Success Manager @Remote - Referral Board
Customer Service
Salary usd 37,280 - 83..
Remote Location
Employment Type full-time
Posted 2d ago
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remote Be aware of the location restriction for this remote position: EMEA
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
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