[Hiring] Senior Customer Success Manager @Rentvine

Role Description

We’re looking for a Senior Customer Success Manager to drive adoption, value realization, and long-term success across a portfolio of our more strategic customers. In this role, you’ll partner closely with Account Executives/Managers to support growth within existing accounts—ensuring customers are fully leveraging the full Rentvine platform and positioned for expansion. You’ll act as both a trusted advisor to customers and a strategic partner to Sales, helping identify opportunities and drive outcomes. This is a highly collaborative, customer-facing role ideal for someone who excels at building relationships, influencing outcomes, and connecting product value to business impact.

What You'll Do

• Drive Adoption & Customer Value
  • Own post-sale customer engagement focused on onboarding, adoption, and long-term success
  • Guide customers in leveraging the full suite of Rentvine products to achieve their business goals
  • Develop and execute success plans aligned to customer objectives
  • Drive adoption depth and breadth across the Rentvine platform
  • Identify gaps in product usage and increase engagement across features and products
  • Monitor customer health and proactively address risks related to low adoption
• Partner with AEs on Growth
  • Work closely with Account Executives to identify and support expansion opportunities
  • Surface opportunities to expand usage across additional Rentvine products and features
  • Provide insight into account health, usage trends, and customer goals
  • Participate in account planning and strategic customer conversations
• Manage Customer Relationships
  • Build strong relationships with key stakeholders and decision-makers
  • Lead regular touchpoints including business reviews and strategic check-ins
  • Act as a trusted advisor, helping customers maximize value from the platform
  • Support escalations and coordinate internally to ensure strong outcomes
• Support Retention & Risk Mitigation
  • Identify and address churn risks through improved engagement and adoption
  • Reinforce value by connecting product usage to customer outcomes
  • Partner with internal teams to resolve issues and remove blockers
• Reporting & Collaboration
  • You’ll report to the Senior Director of Customer Success & Support and work closely with Sales, Product, and Support.
  • Partner tightly with Account Executives on account strategy and growth
  • Collaborate cross-functionally to improve customer experience and outcomes
  • Contribute insights to help shape CS strategy and engagement approaches

Qualifications

• 5–8 years of experience in Customer Success or Account Management
• Strong track record of driving customer adoption and engagement
• Experience partnering with Sales on expansion within existing accounts
• Ability to connect product value to customer business outcomes
• Excellent communication and relationship-building skills
• Comfortable managing more complex or high-impact customer relationships
• Ability to navigate ambiguity and drive results in a fast-paced environment

Requirements

• Preferred: Property Management industry/software experience

What Success Looks Like (First 6-12 Months)

• Drive measurable improvements in adoption across multiple Rentvine products
• Increase product utilization and engagement across your customer portfolio
• Successfully partner with AEs to support expansion opportunities
• Identify and close gaps in product usage that impact retention
• Build strong relationships with key customer stakeholders

Why This Role Matters

This role is critical to ensuring our customers fully realize the value of Rentvine—driving both retention and long-term growth. You’ll play a key role in:

• Increasing product adoption and customer engagement
• Supporting expansion through strong AE partnership
• Strengthening relationships with our most important customers