[Hiring] Senior Customer Success Manager @Aareon Group

Role Description

We are seeking a seasoned Senior Customer Success Manager to join our dynamic team focused on social housing software solutions. As the Senior Customer Success Manager, you will play a pivotal role in ensuring the successful adoption, implementation, and ongoing satisfaction of our software platform within our clients' environments.

• Build strong relationships with clients and understand their unique needs.
• Provide strategic guidance to optimize the use of our software to achieve client goals.

Qualifications

• Proven experience (5+ years) in a customer-facing role within the software industry, preferably in customer success or account management.
• Strong understanding of social housing sector dynamics, challenges, and regulatory requirements.
• Exceptional communication and interpersonal skills, with the ability to effectively engage with clients at all levels of an organization.
• Demonstrated ability to manage multiple clients and projects simultaneously, while maintaining a high level of attention to detail.
• Strategic thinker with the ability to understand complex business requirements and translate them into actionable plans.
• Experience working with CRM software (e.g., Salesforce), customer success platforms, and project management tools.
• Proven track record of driving customer satisfaction, retention, and identifying and closing upsell and cross-sell growth opportunities in a software-as-a-service (SaaS) environment.
• Willingness to travel as needed to meet with clients onsite.

Benefits

• Dynamic and commercially driven work environment.
• Opportunity to revolutionize the social housing industry through innovative software solutions and unparalleled customer service.
• Supportive team culture that values diversity and flexibility.