[Hiring] Senior Customer Success Manager @Drata

Role Description

As a Senior Customer Success Manager at Drata, you’ll be at the forefront of helping global companies build trust at scale. You’ll work with some of our largest and most regulated customers—advising on complex compliance programs and turning Drata into a strategic pillar of their security posture.

This is a high-impact, high-visibility role where you’ll own executive relationships, shape long-term success plans, and guide customers through frameworks like SOC 2, ISO 27001, HIPAA, and FedRAMP.

More than just a CSM, you’ll be a partner in your customers’ growth—connecting product capabilities to real business outcomes and influencing how they scale securely.

We’re looking for someone who is driven by purpose, motivated by outcomes, and grounded in trust and accountability. At Drata, you’ll join a mission-led team that moves with urgency, leads with humility, and builds with intention. You won’t just support customers—you’ll help shape the future of compliance automation alongside some of the most thoughtful and driven minds in SaaS.

The candidate for this role must be located on Pacific Time Zone.

What you’ll do:

• Lead strategic relationships with commercial customers—earning executive trust and becoming a go-to advisor on compliance program success.
• Drive outcomes, not just adoption—develop success plans, track KPIs, and proactively identify risks and opportunities for growth.
• Guide customers through frameworks like SOC 2, ISO 27001, HIPAA, PCI, and FedRAMP—ensuring they get more than checkboxes: real, measurable progress.
• Own key moments across the customer journey—from onboarding to renewal—with health checks, QBRs, and tailored Mutual Action Plans.
• Translate voice of the customer into action—partnering cross-functionally with Product, Engineering, Sales, and Support to influence roadmap and remove friction.
• Champion continuous improvement—both in how our customers scale securely and in how we scale our own processes, playbooks, and strategies.
• Promote what’s next—drive adoption of new features and ensure Drata continues to evolve alongside each customer’s business.

Qualifications

• Deep understanding of compliance frameworks such as SOC 2, ISO 27001, HIPAA, PCI, or FedRAMP, and how they apply to customer environments and business outcomes. (Required)
• 4+ years of experience in security, compliance (GRC), or identity and access management, supporting commercial or enterprise customers or programs. (Required)
• 6+ years of experience in Customer Success, Consulting, or Strategic Account Management within a B2B SaaS company, with a strong focus on commercial or enterprise engagement and long-term customer value. (Required)
• Proven success managing complex relationships, including executive alignment, stakeholder navigation, and success planning across multi-product or regulated environments.
• Strong communication skills with the ability to confidently lead conversations with both technical and non-technical stakeholders—particularly around compliance, risk, and automation.
• Strategic, outcomes-driven mindset with a knack for translating compliance goals into scalable workflows and measurable impact.
• Proficiency with tools such as Salesforce, Catalyst (or similar CS platform), Sigma, and Jira, and a strong understanding of customer workflows and reporting.
• Comfortable working in a cross-functional, async-first environment, where you demonstrate trust in teammates, take ownership with humility, and move with urgency and resilience to deliver value to customers.

Benefits

• Shared Success: We provide stock equity to ensure that as the company grows, you share directly in that success.
• Health & Wellness: Up to 100% employer-paid premiums for medical, dental, and vision coverage for employees and their dependents, along with comprehensive wellness benefits and healthcare concierge services.
• Financial Well-being: A comprehensive suite of financial benefits, including a 401(k) plan, company-paid life and disability insurance, tax-advantaged spending accounts, and a range of discounted voluntary offerings.
• Family Support: Paid Parental Leave policy after six months of employment, access to Kindbody fertility and family-building benefits, and dedicated leave specialists.
• Growth & Development: Generous annual stipends for both professional and personal development, and access to a wide range of internal learning opportunities.
• Time Off & Flexibility: Flexible vacation policy, paid holidays, and other perks to recharge.