[Hiring] Senior Customer Success Manager @Beyond

Role Description

Beyond is looking for a Senior Customer Success Manager I to join our growing team. Reporting to our Manager of Customer Experience, EMEA, you will have the opportunity to manage our largest customers and those who have an outsourced revenue manager as part of our Guidance offering. You will play a pivotal role in delivering a white-glove customer experience.

• Driving customer adoption, retention and satisfaction for an assigned book of accounts
• Providing analyses on booking trends and pricing performance for clients
• Building relationships with customers by driving value using a consultative approach
• Training clients on the basics of revenue management and how to effectively use our tool to increase revenue
• Ensuring our customer’s success by analyzing how they can maximize revenue
• Securing annual subscription renewals and uncovering expansion opportunities
• Performing regularly scheduled meetings with key stakeholders
• Monitoring and reporting on the health and risk of assigned accounts
• Maintaining a deep understanding of Beyond Pricing’s suite of products
• Reviewing Beyond’s algorithm performance in existing markets
• Partnering closely with the Revenue Management, Sales, and Customer Experience Teams
• Being the voice of the customer back to our Product organization

Qualifications

• 3+ years of experience working in customer success
• Experience managing renewal conversations
• Fluency and ability to work with customers in English and French
• Experience working with software or ability to learn a wide variety of tools for data analysis
• Exceptional verbal and written communication skills
• Experience helping customers through presentations, trainings, or day-to-day questions
• Experience in SaaS, tech and/or the short-term rental industry preferred
• Fluency in any additional European language is a plus

Requirements

• Deep customer-empathy: fulfillment in helping customers reach their goals
• Enjoy working with people: driven to provide an excellent customer experience
• Data-minded: exceptional with data and leveraging it to make strategic decisions
• Go above and beyond: pride in going above and beyond for teammates and customers
• Highly Analytical: able to derive insights from multiple graphs and charts

Benefits

• Stock options
• Unlimited PTO
• Private health insurance
• More benefits available on our careers site

Company Values

• We Care
• We Are On the Same Team
• We Inspire Trust
• We Go Beyond
• We Ship It
• We're Curious