[Hiring] Senior Customer Success Manager @Revic

Role Description

Revenue teams spend 70% of their time on meta-work instead of selling. We're fixing that with AI agents built on a collective memory — connecting messy, real-world data into context that drives autonomous action.

As our Senior Customer Success Manager, you'll be the human bridge between our product and our customers' outcomes. You'll own post-sales relationships end-to-end:

• Guiding onboarding
• Driving product adoption
• Delivering measurable ROI
• Turning every customer into a long-term champion

This isn't a slot on an existing team. You'll be the first dedicated senior CS hire. You'll shape our customer journey from scratch, define success playbooks, build the metrics and tooling, and partner directly with leadership, engineering, and GTM to make every Revic deployment a success story.

What You'll Own

• Customer outcomes end-to-end.
• The CS playbook.
• Adoption as a discipline.
• Retention and expansion.
• Voice of the customer.
• The full scope.

Qualifications

• 5-10 years in Customer Success, account management, or a closely adjacent function at a B2B SaaS company.
• Experience managing high-ARR books, multi-threaded across stakeholders, and running executive business reviews.
• Experience creating CS processes, playbooks, or teams from scratch.
• Ability to measure success by customer achievements.
• Proactive in spotting risk and driving adoption.
• Comfortable with usage data, health scores, and ROI metrics.
• Clear communication with technical and business audiences.
• Experience with AI products or a strong curiosity about them.
• Ability to balance urgency with craftsmanship.

Even Better If

• Domain expertise in sales software, revenue intelligence, RevOps, or a related B2B SaaS vertical.
• Experience at a company known for strong CS (Gainsight, Gong, Clari, Floqast, Blend Labs, etc.).
• Experience managing or mentoring other CSMs.
• Experience wrangling messy, real-world data into structured systems.

Benefits

• Competitive base + meaningful equity.
• Premium health, dental, vision — we take care of our people.
• Remote: SF, Vancouver, New York or wherever works for you.
• Quarterly offsites to meet in person.
• Opportunities to learn from real data, real users, and real stakes.
• Ability to shape how enterprise revenue teams operate.
• Opportunity to build the customer success motion from day zero.
• Growth at startup speed.