[Hiring] Senior Customer Success Engineer @GitLab

Role Description

As a Customer Success Engineer, you'll expand your impact by partnering with customers in GitLab's group across APJ to help them get measurable value from GitLab through hands-on technical guidance and proactive enablement. You'll serve as a trusted technical advisor, partnering with customers over Zoom and email to improve adoption, unblock implementations, and apply DevSecOps best practices across the software delivery lifecycle.

• Provide on-demand technical consultancy and solution guidance through Zoom and written channels.
• Drive product adoption and measurable customer value across APJ accounts to support renewals and expansion.
• Deliver technical and architectural guidance across source code management, CI/CD, DevSecOps, and Agile planning.
• Partner with Account Executives and Renewals Managers to align technical recommendations to customer objectives.
• Plan and lead customer workshops, demos, and enablement sessions.
• Maintain and grow your specialty competency in GitLab capabilities and relevant DevSecOps tooling.
• Contribute to scalable enablement by improving documentation and sharing knowledge.
• Manage multiple customer engagements in parallel, prioritizing effectively.

Qualifications

• Experience providing technical consultancy and solution guidance through video calls and written channels.
• Familiarity with DevSecOps workflows and related practices.
• Hands-on technical background in software development, systems engineering, or similar technical environments.
• Strong communication and collaboration skills.
• Ability to lead or support workshops, demos, and enablement sessions.
• Ability to manage multiple priorities in a remote, asynchronous environment.
• Interest in supporting customers across APJ and adapting to different cultures.
• Must be based in Japan, with full working rights in Japan.
• Must be fluent in Japanese and English.

Benefits

• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave