[Hiring] Senior Customer Success Associate @T-Mobile

Role Description

This role supports business objectives by developing and implementing processes and systems to respond to client requests effectively. It primarily involves collaborating with sales teams to create recommendations and optimize advertising plans based on client needs. The role serves as a subject matter expert on product functionality, processes, and systems to guide project decisions. Success is measured by the effectiveness of sales support, process improvements, and alignment with client requirements. The work impacts organizational performance by enhancing client satisfaction and ensuring up-to-date systems and procedures.

Job Responsibilities

• Collaborate with sales teams to develop recommendations and optimize advertising plans addressing client needs.
• Serve as a subject matter expert to guide project decisions regarding product functionality, processes, and systems.
• Lead initiatives to support best practices across offerings, outreach, and system usage within the team.
• Identify recurring questions to update training materials and improve processes and procedures.
• Provide inventory and pricing guidance in partnership with operations and other stakeholders.
• Also responsible for other duties/projects as assigned by business management as needed.

Qualifications

• Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent (Required).
• Acceptable areas of study include Marketing, Communications, Advertising or related field (Preferred).
• 2-4 years Sales Planning, digital agency, online advertising, or sales operations (Preferred).
• 2-4 years Advertising tech exposure, e.g. Google Ad Manager, MediaMath, Salesforce, Sharepoint and Excel (Preferred).

Requirements

• Communication Skills: Must be an effective written and verbal communicator to work cross-functionally with internal and external teams (Required).
• Flexible & Adaptable: Ability to thrive in a dynamic, fast-paced work environment (Required).
• Detail Oriented "Do-er": Pays attention to small things and can be counted on to deliver (Required).
• Industry Knowledge: Detailed knowledge of the advertising industry, specifically the digital and programmatic space including digital media metrics and campaign KPIs (Required).

Travel

• Travel Required: Yes

Base Pay Range

$58,400 - $105,300

Benefits

• Medical, dental and vision insurance.
• Flexible spending account.
• 401(k).
• Employee stock grants.
• Employee stock purchase plan.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service & home internet discounts.
• Pet insurance.
• Access to commuter and transit programs.