[Hiring] Senior Customer Service Representative - Lending Services @PNC

Role Description

As a Lending Services Representative, you will provide routine support to PNC customers regarding their personal lending products. This may involve:

• Answering questions regarding home, personal, or auto loans.
• Assisting with payments.
• Communicating directly with customers and internal/external service partners to resolve issues and service requests.
• Learning a variety of new lending-specific systems for problem resolution.

Shifts available:

• 7:45am-5pm ET range
• 9am-7pm ET range
• 11am-9pm ET range, with a rotating or permanent weekend shift

Employees must provide the following additional requirements for success in a virtual role:

• Work Space: A dedicated and confidential work space with a door that can be closed for privacy.
• High-speed internet: A direct wired connection to a cable or fiber modem and router, capable of at least 20 mbps download and upload speeds. Wireless internet is not permitted/supported.
• Must possess a cell phone, tablet, or smart watch capable of downloading and running the PingID application.

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Qualifications

• Accountability
• Continual Improvement Process
• Customer Interactions
• Customer Service
• Decision Making
• Relationship Building
• Results-Oriented
• Technical Support

Requirements

• Typically requires 1+ years of related experience.
• In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match, pension, and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• A robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year
• Between 15 to 25 vacation days each year, depending on career level and years of service