[Hiring] Senior Customer Service Representative @Rellaire Smart Home Systems

Role Description

Our fast-growing HVAC, plumbing, and electrical company is looking for an amazing bilingual (English and Spanish-speaking) customer service representative with at least 5 years' experience to join our award-winning team, to work primarily from 1pm to 9pm central time, with some on-call availability on rotating weekends. We believe in working hard, creating happy customers, and living our values.

This position is primarily responsible for:

• Answering phones, responding to emails and chats, and other customer communications.
• Working within the CRM to log customer appointments, help with scheduling, and create a 5-star customer service process.

Job Duties and Responsibilities:

• Answer phones, emails, and live chats on weeknights and weekends.
• Schedule customer service appointments.
• Respond to customer service issues.
• Correspond quickly and accurately between employees in the field, the management team, and customers.
• Follow and help improve our 5-star customer service processes.
• Work within the CRM to accurately track customers, appointments, parts, and equipment.
• Help fulfill warranty, invoice, and other customer paperwork activities.
• Work as a team and support the team members around you.
• Work independently and get the job done right the first time.
• Think on your feet and bring solutions to the problems at hand.
• Be on time always, and be able to speak confidently with customers.
• Be willing to give and receive feedback to improve yourself, your team, and the company.

Qualifications

• 1+ years of experience in high-level customer service for heating and air conditioning.
• Fluent in both English and Spanish.
• A high school diploma, GED, or equivalent.
• Excellent communication skills and excellent data entry skills.
• Some level of formal customer service training is a plus (including from other high-end hospitality brands).

Company Description