[Hiring] Senior Customer Service Administrator @Milliman

Role Description

Milliman, Inc. is recognized as a top firm that provides data, products, and professional services to the insurance industry. IntelliScript is a practice within Milliman that provides health and life insurers with real-time data and underwriting decision support tools via software-as-a-service (SaaS). IntelliScript offers an innovative suite of products which interpret and deliver electronic medical data (such as prescription histories, diagnoses, treatment data, etc.) to help our clients make effective underwriting and pricing decisions. Our company offers a unique entrepreneurial culture that also promotes work/life balance. IntelliScript has enjoyed consistent growth and is the leader in the markets we serve.

The Operations team sits at the hub of all IntelliScript divisions (e.g., IT, Data Analytics, Account Management, Sales, and Product). This team is ready to grow again due to the increasing volume of calls from insurance policy applicants.

What you will be doing

• Respond to applicants’ questions via phone and email in a timely manner
• Review Fair Credit Reporting Act (FCRA) reports and work closely with consumers to identify, reinvestigate, and resolve disputes within an allotted timeline
• Correct erroneous reports
• Coordinate with insurance clients to ensure updated information is received
• Track all related case information in Salesforce
• Responsibilities will expand to other tasks and projects as your experience and knowledge increases

Qualifications

• High school diploma or GED required
• Intermediate proficiency in Microsoft Word, Excel, and Outlook
• Minimum of 5 years of customer service experience, preferably in a phone-based environment
• At least 5 years of administrative experience

Requirements

• Adapts quickly to established processes and consistently meets project deadlines
• Effectively analyzes issues and presents clear, actionable resolutions
• Demonstrates a proactive, solution-oriented attitude; no task is too big or too small
• Committed to resolving customer concerns and ensuring complete satisfaction
• Possesses exceptional communication skills—professional and articulate across all mediums (phone, email, video conferencing, etc.) with clients and colleagues
• Thrives in both entrepreneurial and collaborative environments
• Balances strict adherence to detailed processes with the ability to identify trends and solve business challenges
• Maintains a strong attention to detail
• Eager to learn and continually seeks opportunities to enhance knowledge and skills
• Self-motivated to assess needs, research solutions, and find common ground with diverse perspectives
• Pursues ongoing professional development and education
• Excels at prioritizing and managing multiple tasks and projects simultaneously
• Demonstrates strong multi-tasking and organizational abilities

Wish list

• Bachelor’s degree
• Experience using Salesforce to locate and record information
• Familiarity with the insurance industry
• Proficiency in Spanish, including speaking and translation skills
• Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future

Location

The expected application deadline for this job is October 31st, 2026. This position is open to remote work. Applicants must be willing to travel to the Milliman office in Brookfield, WI as needed and travel nationwide for meetings, conferences, and team events.

Compensation

The overall hourly range for this role is $25.59 - $45.59.

For candidates residing in:

• Alaska, California, Connecticut, Illinois, Maryland, Massachusetts, New Jersey, New York City, Newark, San Jose, San Francisco, Pennsylvania, Virginia, Washington, or the District of Columbia the hourly range is $29.43 - $45.59.
• All other locations the hourly range is $25.59 - $39.64.

A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc. This is a full-time, non-exempt overtime eligible role; overtime eligible after 40 hours of work.

Benefits

• Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners
• Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges
• 401(k) Plan – Includes a company matching program and profit-sharing contributions
• Discretionary Bonus Program – Recognizing employee contributions
• Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses
• Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis
• Holidays – A minimum of 10 paid holidays per year
• Family Building Benefits – Includes adoption and fertility assistance
• Paid Parental Leave – Up to 11 weeks of paid leave for employees who meet eligibility criteria
• Life Insurance & AD&D – 100% of premiums covered by Milliman
• Short-Term and Long-Term Disability – Fully paid by Milliman

Equal Opportunity

All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.