[Hiring] Senior Customer Engineer @Armada

Role Description

The Customer Engineer plays a pivotal role in bridging the gap between technical expertise and sales acumen. This position requires a blend of technical knowledge and interpersonal skills to effectively communicate the value of complex technical solutions to potential clients. The Sales Engineer collaborates closely with the sales team to understand customer needs, provide technical demonstrations, and offer tailored solutions that address client requirements. This role is instrumental in driving revenue growth by effectively positioning the company's products or services within the marketplace.

Location: This role is remote in the continental United States.

What You'll Do (Key Responsibilities)

• Bring a high-ownership, self-starting mindset with a willingness to fill gaps, solve problems, and support the team.
• Provide expert technical guidance to customers and sales peers regarding Armada’s products and services.
• Lead technical demonstrations, proof-of-concepts, and workshops to showcase features, functionalities, and benefits of the company’s offerings.
• Collaborate cross-functionally to support sales, including customer engagements, technical scoping, and proposal development.
• Cultivate strong relationships with key client stakeholders, including technical decision makers and influencers.
• Stay ahead of industry trends, competitive developments, and emerging technologies.
• Enhance field team understanding of technical concepts, product features, and selling strategies.

Qualifications

• U.S. citizenship and eligibility for a Secret or higher security clearance.
• Bachelor’s degree in Computer Science, Engineering, or related field; advanced degree is a plus.
• 5+ years proven experience in a pre-sales, sales engineering, or solution architecture role supporting technical products.
• Conceptual understanding of networking and connectivity fundamentals, including IP addressing, firewalls, SD-WAN, and satellite or cellular-based communication systems.
• Familiarity with cloud platforms, virtualization or containerization technologies, and modern enterprise infrastructure.
• Proficiency in at least one core technical domain such as AI/ML infrastructure, connected devices, or data center systems.
• Excellent communication and presentation skills, with the ability to engage and influence both technical and non-technical audiences.
• Strong problem-solving mindset with the ability to navigate ambiguity and drive clarity.
• Self-starter who thrives in dynamic environments and effectively manages multiple priorities.
• Must be willing and able to travel, including potential international travel, as business needs dictate.

Preferred Qualifications

• Prior experience with MEDDPICC, Challenger Sale, Command of the Message etc.; and managing to a sales process.
• Demonstrable expertise in one or more Technical Focus Areas:
• AI & Edge AI Solution Architecture
• Modular Data Center Systems & Rack Solutions Architecture
• Asset Management Systems & Integration Architecture

Citizenship Requirements

For select roles, due to the nature of our clientele and the technologies involved, there may be specific nationality or citizenship indicated in the required qualifications section. These roles may involve access to sensitive information that is subject to export control regulations or other legal restrictions.

Compensation & Benefits

For U.S. Based candidates: To ensure fairness and transparency, the on-target earnings salary range for this role for candidates in the U.S. are listed, varying based on location experience, skills, and qualifications. In addition to the salary, this role will also be offered equity and subsidized benefits (details available upon request).

• Medical, dental, and vision (subsidized cost)
• Health savings accounts (HSA), flexible spending accounts (FSA), and dependent care FSAs (DCFSA)
• Retirement plan options, including 401(k) and Roth 401(k)
• Unlimited paid time off (PTO)
• 14 paid company holidays per year

You're a Great Fit if You're

• A go-getter with a growth mindset.
• A detail-oriented problem-solver.
• Thrive in a fast-paced environment.
• A collaborative team player.
• Highly organized and results-driven.

Equal Opportunity Statement

At Armada, we are committed to fostering a work environment where everyone is given equal opportunities to thrive. As an equal opportunity employer, we strictly prohibit discrimination or harassment based on race, color, gender, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other characteristic protected by law.

Unsolicited Resumes and Candidates

Armada does not accept unsolicited resumes or candidate submissions from external agencies or recruiters. All candidates must apply directly through our careers page.