[Hiring] Senior Corporate Travel Consultant @Internova Travel Group

Role Description

The Sr. Corporate Travel Consultant will offer best in class travel consultation to Altour VIP clients. In this role, you will quote and book accurate domestic & international air, car, and hotel reservations and be able to multi-task in a fast-paced work environment. This role has a required schedule of Monday-Friday 11:00 AM - 8:00 PM ET.

• Completes travel arrangements for clients' air, hotel, car rentals, trains, tour, and ground arrangements at the lowest possible price within corporate travel guidelines.
• Follow and suggest improvements in company procedures in the areas of customer service, documentation of PNRs and profiles, ticketing, invoicing, attendance, accuracy of work, etc.
• Maintains ownership of each record until departure to ensure all details (including seat assignments, meal preferences, upgrades, etc.) are completed to the client's satisfaction.
• Researches and provides solutions to any travel-related problem clients may have experienced with arrangements made by ALTOUR with total management awareness and participation.
• Stays fully informed on all airline rules and regulations, tariffs, and fare requirements and accurately applies this knowledge to all travel arrangements.
• Is available for and receptive to training opportunities.
• Is Sabre proficient and maintains Sabre skills with relevant training.
• Has knowledge of and understanding of re-routing and exchange processes.
• Stays abreast of technology and industry knowledge, especially with intranet tools provided by ALTOUR.
• Problem resolution to always include management.
• Assists other agents on the account.
• Performs other office functions as needed and seeks ways to personally add to the overall efficiency of the operation.

Qualifications

• Overall travel industry knowledge and experience.
• Must have excellent communication skills and enjoy working with high-level global clientele.
• 7 - 10 years Sabre computer knowledge and proficiency.
• Competent with all aspects of ticketing transactions.
• Proficient with International Itineraries and rate structures.
• Knowledge of online booking tools a must.
• Experienced and comfortable with premium travelers.
• Attention to detail/conscientiousness/flexible.
• Problem solving and initiative.
• Interpersonal communication and relationship building skills.
• Willingness to learn new functions and to enhance existing skills.
• Patience and flexibility.
• Minimum 7+ Years Industry Experience.
• Regular and dependable attendance and punctuality are required.

Requirements

• Has strong understanding of own skill set and development opportunities.
• Takes direction, offers suggestions, and asks for appropriate guidance when applicable.
• Demonstrates exceptional teamwork.
• Proactively offers support when ability matches need.
• Acts as a leader among peers.
• Thanks peers for support they have provided.
• Consistently demonstrates mastery of the guiding principles in daily work habits.
• Ability to provide constructive feedback to peers and leaders when appropriate.
• Ability to handle most difficult situations.
• May seek minimal guidance, but generally has solution at hand.
• Able to support peers in decision making.
• Knows when to escalate to a leader.
• Strong understanding of key Altour initiatives and employs strong change management skills consistently.

Physical Requirements

• Occasional travel may be required.
• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push or otherwise move objects.
• Job requires employee to sit for extended periods of time without being able to leave the work area.
• Repetitive motion, substantial movements (motions) of the wrists, hands, and/or fingers.
• Must be able to comprehend instructions, interpret documents, and apply abstract principles to a wide range of complex tasks.
• Ability to understand the meanings of words and effectively respond, analyze information and write reports, comprehend complex issues, and communicate effectively to diverse groups.
• Job requires employee to perform basic arithmetic accurately and compute rates and percentages.
• Must be able to communicate effectively and professionally (verbally and in writing) as appropriate for the needs of the audience.
• You may be required to travel for Client Meetings, Conferences, Strategic Planning, Industry Events, and internal events.

Benefits

• Choice of two medical plans and two dental plans.
• Vision insurance.
• Flexible spending accounts (FSAs).
• Company-paid life insurance and AD&D.
• Optional additional life insurance and AD&D.
• Disability insurance.
• Paid parental leave.
• Paid time off.
• 401k Plan with company match.
• Discounted employee travel options.
• Access to LinkedIn Learning webinars and courses.
• Discounted pet insurance and auto, home, & renters insurance.