[Hiring] Senior Client Success Manager @Veradigm

Role Description

• Lead, coach, and develop a team of Client Success Managers, fostering a culture of accountability, collaboration, and continuous improvement.
• Set clear performance expectations, conduct regular one-on-ones, and deliver meaningful performance reviews and development plans.
• Recruit, onboard, and retain top talent to build a best-in-class client success function.

Client Retention & Growth

• Own team-level retention, renewal, and expansion metrics across the assigned client portfolio.
• Serve as an executive escalation point for complex or at-risk client situations, driving swift and effective resolution.
• Partner with Sales to identify upsell and cross-sell opportunities within existing accounts.

Client Lifecycle Management

• Oversee the full client lifecycle — from onboarding through renewal and expansion — ensuring a seamless and high-quality client journey.
• Develop and implement scalable client success playbooks, processes, and best practices that drive consistency across the team.
• Monitor client health scores and proactively address risks before they impact retention.

Cross-Functional Partnership

• Partner with Product, Implementation, and Sales to advocate for client needs and influence roadmap priorities.
• Collaborate with Marketing to identify and develop client advocates, references, and case studies.
• Represent the voice of the client in internal forums and strategic planning discussions.

Reporting & Analytics

• Track and report on team performance, client health metrics, and revenue retention to senior leadership on a regular cadence.
• Leverage data and client insights to identify trends, drive decisions, and continuously improve the client experience.
• Maintain accurate records in CRM and client success platforms (e.g., Salesforce, Gainsight).

Qualifications

• 7+ years of experience in Client Success, Account Management, or a related client-facing role.
• 3+ years of people management experience, with a demonstrated ability to lead and develop high-performing teams.
• Proven track record of achieving or exceeding retention and client satisfaction targets.
• Strong analytical skills with the ability to interpret data, identify trends, and drive informed decisions.
• Excellent communication, presentation, and interpersonal skills — comfortable engaging with both frontline teams and executive stakeholders.
• Proficiency with CRM and client success tools (e.g., Salesforce, Gainsight, Totango, or similar).

Compensation Range

$113,254-$164,785

Compensation for this job is subject to market conditions, geographic considerations, the candidate’s unique skills and experience, state and local laws, and budget. Our commitment to pay transparency is a testament to our dedication to creating a fair, equitable, and inclusive workplace.

Benefits

• Comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance.
• Company paid life insurance and retirement savings.

Company Description

At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve.

The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions.

Veradigm’s policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.