[Hiring] Senior Client Services Energy Specialist @Sigma Connected Group

Role Description

As our business continues to thrive and expand, we are searching for an exceptional individual to become part of the Sigma Family as Senior Client Services Energy Specialist.

What Your Day-to-Day will Look Like:

• Operations Delivery:
  • Supporting the delivery of services for multiple clients within the Energy Services sector.
  • Ensuring high standards of quality, efficiency, and customer service.
  • Bringing energy sector knowledge to complement the operational knowledge within the team.
  • Contributing to the achievement of contractual SLAs, KPIs, and control standards across client accounts.
• Service Governance & Performance:
  • Supporting governance activities including input to service reviews, performance reporting, and continuous improvement initiatives.
  • Helping ensure services are delivered in line with contractual requirements, operational procedures, and regulatory expectations.
• Client Relationship & Stakeholder Management:
  • Developing and maintaining positive working relationships with clients and internal stakeholders.
  • Promoting collaboration and effective communication.
  • Contributing to discussions focused on service improvements and operational efficiency.
  • Sharing industry best practices from across Energy clients.
• Risk, Controls & Regulatory Compliance:
  • Supporting compliance with relevant regulations, internal policies, and client-specific requirements.
  • Helping maintain effective operational controls and contribute to audit readiness activities and risk monitoring.
  • Assisting with implementing actions resulting from audits, reviews, and operational assessments.
• Digital, Data & Process Improvement:
  • Supporting the adoption and effective use of technology, workflow tools, automation solutions, and reporting systems.
  • Identifying opportunities for process improvement and standardisation.
  • Using operational data and reporting to support decision-making and performance improvement activities.
• Continuous Improvement:
  • Contributing to operational improvement projects, including process enhancements and service transitions.
  • Supporting the application of continuous improvement methodologies.
  • Helping deliver measurable improvements in operational performance and customer experience.
• Team Collaboration & Development:
  • Working collaboratively with colleagues across multiple teams and locations.
  • Promoting a positive and supportive working environment.
  • Sharing knowledge and supporting team development.

Qualifications

• Subject Matter Expert experience in the UK Energy Industry across multiple disciplines including billing, metering, settlement, and/or debt.
• Subject Matter Expert experience in one or more of the leading energy CRM/Billing systems (Kraken, Gentrack, SAP, Kalusa).
• Direct and hands-on experience working within a UK energy supplier in a senior operational leadership role.
• Demonstrable strong performance KPIs.
• Demonstrable experience of displaying a strong client, trust-based relationship.

Benefits

• Save money through ‘Perks at Work’ with discounts on over 30,000 brands.
• A unique benefits platform hosting all our core and voluntary employee benefits.
• 25 days annual leave plus bank holidays.
• Additional gift days of annual leave after milestone anniversaries.
• Career progression opportunities.
• Quarterly awards with fantastic rewards.
• Mental Health First Aiders on hand to support you.
• Two unique Employee Assistance Programmes.
• Refer a friend scheme with £250 bonus per referral.
• Pure Gym membership discount.
• Plus, many more benefits!