[Hiring] Senior Claims Handler @International Medical Group

Role Description

We are looking for an experienced Senior Travel Claims Handler to join our dynamic and supportive team. This is an exciting opportunity to work remotely while playing a key role in delivering exceptional claims handling services across a diverse and global client base.

In this role, you will manage travel insurance claims end-to-end, from initial documentation through to final resolution. You’ll take ownership of complex, high-value, and sensitive cases, acting as a trusted point of contact for VIP clients and providing expert guidance to colleagues.

What You’ll Be Doing

• Managing travel claims from start to finish, including assessment, investigation, settlement, and closure
• Handling high-value and complex cases with professionalism and accuracy
• Communicating with customers, underwriters, and third parties via phone and email
• Supporting and mentoring team members, including authorising claims within your authority
• Reviewing appeals, complaints, and sensitive cases to ensure fair outcomes
• Identifying and preventing fraud, and managing recoveries where appropriate
• Providing clear explanations of claim decisions in line with policy terms
• Supporting internal reporting, claim analysis, and process improvements
• Working closely with 24/7 assistance teams to ensure a seamless customer journey

Qualifications

• Strong claims handling experience with excellent attention to detail and analytical skills
• Ability to manage workloads independently while collaborating effectively with others
• Outstanding customer service and communication skills
• Confident handling complex cases, complaints, and VIP clients
• Strong IT skills, including Microsoft Office (Excel, Word, PowerPoint)
• A calm, professional, and solutions-focused approach

Requirements

• 5+ years’ experience across travel, medical, legal expenses, or liability claims
• 3+ years specialising in travel claims
• Experience with fraud detection, recoveries, and complaint resolution
• Additional language skills (beneficial but not essential)

Benefits

• Remote working with a healthy work-life balance
• Monday to Friday schedule (no weekends!)
• Competitive salary of £28,000 – £30,000
• 22 days holiday + bank holidays, increasing to 30 days with service
• Your birthday off and Christmas Eve off
• Bupa dental cover
• Health Shield cash plan (optical & everyday healthcare)
• Comprehensive travel insurance
• Royal London pension scheme
• Death in service benefit
• Paid volunteer days